Digital Customer Manager

Airbus Defence and Space; Getafe; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Employee stock options

Retirement plan

Canteen/on-site facilities

Job summary

Airbus Defence and Space in Getafe (Madrid) is seeking a Digital Customer Manager to coordinate digital flow across aircraft configuration and maintenance data with IS/IT systems and customer interfaces. You will support multiple programs including A400M and MRTT, collaborating with international teams and ensuring secure data sharing.

The role emphasizes understanding customer operations, process improvements, and integration of new digital tools while complying with airworthiness and

Qualifications

• Bachelor/Master level Aeronautical or Industrial Engineering degree or related discipline.

Responsibilities

• Understand and manage the digital flow of A/C configuration and maintenance data between different systems to ensure fidelity of digital and physical aircraft.
• Support and develop customer and Industry needs by understanding information processes and IS/IT systems involved in maintenance for programs like A400M/MRTT/Eurodrone/Eurofighter.
• Contribute to integration of IS/IT systems with new tools under Smart Force portfolio.
• Provide inputs to develop new services based on digital tools evolution and customer needs.
• Engage projects with Continued Airworthiness (Part 145 and Part M) and information security requirements where applicable.
• Lead planning, scheduling, costs, risks, and stakeholder engagement including customers and program offices.

Job description

Job Description

An opportunity for a Digital Customer Manager has arisen within Airbus Defence and Space, Getafe (Madrid).

MISSION

The department is in charge of framing and delivering digital tools and processes for aeronautical operations of our customer's fleet.

The team spreads across several countries, including customer's locations and Getafe, and embraces several nationalities and profiles, such as engineers with a background in airworthiness, MRO, digital solutions, etc.

The jobholder will reinforce the team constellation by focusing on new solutions and new customers, understanding the current operation and its potential improvements, targeting transport programs such as A400M and MRTT.

Responsibilities

• Understand and manage the particular needs of the digital flow of the A/C configuration and maintenance data between different systems, including customer's, to ensure the fidelity of the digital and physical A/C, as well as enable smooth and secure data sharing.


• Support and develop customer and Industry needs by understanding the information processes and IS/IT Systems involved in the A400M/MRTT/Eurodrone/Eurofighter Maintenance to lead different related projects in the frame of system evolution and in service support. Typical systems, so called Ground Support Devices, would be: MDS, MOSS, Smartforce Products, PMT, IETPX


• Contribute to the integration of the mentioned IS/IT systems with the growing new tools under Smart Force portfolio.


• Provide inputs to develop new services based in the digital tools evolution and customer´s needs evolution.


• Engage the projects with Support Continued Airworthiness ( Part 145 and Part M compliance) and information security requisites where applicable.


• The job deliverables and integration targets will be focused not only on leading the different involved technical teams but also the planning and monitoring of the project schedule, costs , risks identification and stakeholders engagement including customers , Program Office and other Systems Engineering and Support Offices.


• The jobholder should search for a good understanding of the customer operation and pain points, with special focus on the aircraft operation and associated information flows, regulatory compliance, including security and commercial agreements, impacts on fleet availability, efectiveness and efficiency.


• The jobholer will be key in the transition and evolution of the operational enviroment of the customer, trying to maximize the involvement of Airbus and its products in the strategic choices of the customer.

Skills

• Education: Aeronautical or Industrial (Mechanical, Electrical, Energy) Engineering degree or a related discipline.


• Experience: Ideally 4 years or more in aeronautical operations or maintenance, with a focus on digital applications and data flows.


• Soft skills: High adaptability to work on new topics, new business and in a networking mode.


• Languages: Professional competence in English, while other languages such as French or Spanish would be appreciated.


• Technical knowledge: airworthiness, maintenance software, customer relations, information management


• Valuable / Nice to have: experience in an airline/aircraft manufacturer/MRO would be a plus, as well as a link with applications and data flows. A master's degree in business strategy, AI-analytics, aerospace or other similar fields would be positively valued.

WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE?

At Airbus we are focused on our employees and their welfare. Take a look at some of our social benefits:

• Vacation days plus additional days-off along the year.


• Attractive salary.


• Hybrid model of working when possible, promoting the work-life balance.


• Collective transport service in some sites.


• Benefits such as health insurance, employee stock options, retirement plan, or study grants.


• On-site facilities (among others): free canteen, kindergarten, medical office.


• Possibility to collaborate in different social and corporate social responsibility initiatives.


• Excellent upskilling opportunities and great development prospects in a multicultural environment.


• Special rates in products & benefits.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Defence and Space SAU

Employment Type

Permanent

Experience Level

Professional

Job Family

Customer Eng.&Technical Support&Services

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.