Digital Customer Manager

Airbus; Getafe; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Stock options

Pension plan

On-site facilities

Canteen and medical office

Job summary

Airbus Defence and Space SAU in Getafe, Madrid, seeks a Digital Customer Manager to oversee digital tools and processes for aeronautical operations. You will work across countries on new solutions for A400M, MRTT, Eurodrone, and related services, coordinating data flows and IS/IT system evolution.

You will engage with customers, programs, and engineering to evolve the digital landscape, ensuring security, compliance, and efficient data sharing across teams in a multicultural setting.

Qualifications

• Education: Aeronautical or Industrial Engineering degree or a related discipline.
• Experience: Ideally 4 years or more in aeronautical operations or maintenance, with a focus on digital applications and data flows.
• Soft skills: High adaptability to work on new topics, new business and in a networking mode.
• Languages: Professional competence in English, while other languages such as French or Spanish would be appreciated.
• Technical knowledge: airworthiness, maintenance software, customer relations, information management.
• Nice to have: experience in an airline/aircraft manufacturer/MRO would be a plus, as well as a link with applications and data flows.

Responsibilities

• Understand and manage the digital flow of A/C configuration and maintenance data between different systems to ensure data fidelity.
• Support and develop customer and industry needs by understanding information processes and IS/IT systems involved in A400M/MRTT/Eurodrone/Eurofighter maintenance.
• Lead projects in system evolution and service support; work with Ground Support Devices like MDS, MOSS, Smartforce, PMT, IETPX.
• Contribute to integrating IS/IT systems with Smart Force portfolio and develop new digital services.
• Ensure compliance with Continued Airworthiness (Part 145/Part M) and information security requirements.
• Plan and monitor project schedules, costs, risks, and stakeholder engagement including customers and Program Office.

Skills

Adaptability

Networking

Digital solutions

Customer relations

English

Education

Aeronautical Engineering

Tools

Maintenance software

Information management

Job description

Job Description

An opportunity for a Digital Customer Manager has arisen within Airbus Defence and Space, Getafe (Madrid).

MISSION: The department is in charge of framing and delivering digital tools and processes for aeronautical operations of our customer's fleet. The team spreads across several countries, including customer's locations and Getafe, and embraces several nationalities and profiles, such as engineers with a background in airworthiness, MRO, digital solutions, etc. The jobholder will reinforce the team constellation by focusing on new solutions and new customers, understanding the current operation and its potential improvements, targeting transport programs such as A400M and MRTT.

RESPONSIBILITIES

Understand and manage the particular needs of the digital flow of the A/C configuration and maintenance data between different systems, including customer's, to ensure the fidelity of the digital and physical A/C, as well as enable smooth and secure data sharing. Support and develop customer and Industry needs by understanding the information processes and IS/IT Systems involved in the A400M/MRTT/Eurodrone/Eurofighter Maintenance to lead different related projects in the frame of system evolution and in service support. Typical systems, so called Ground Support Devices, would be: MDS, MOSS, Smartforce Products, PMT, IETPX. Contribute to the integration of the mentioned IS/IT systems with the growing new tools under Smart Force portfolio. Provide inputs to develop new services based in the digital tools evolution and customer´s needs evolution. Engage the projects with Support Continued Airworthiness ( Part 145 and Part M compliance) and information security requisites where applicable. The job deliverables and integration targets will be focused not only on leading the different involved technical teams but also the planning and monitoring of the project schedule, costs , risks identification and stakeholders engagement including customers , Program Office and other Systems Engineering and Support Offices. The jobholder should search for a good understanding of the customer operation and pain points, with special focus on the aircraft operation and associated information flows, regulatory compliance, including security and commercial agreements, impacts on fleet availability, efectiveness and efficiency. The jobholer will be key in the transition and evolution of the operational enviroment of the customer, trying to maximize the involvement of Airbus and its products in the strategic choices of the customer.

SKILLS

• Education: Aeronautical or Industrial (Mechanical, Electrical, Energy) Engineering degree or a related discipline.
• Experience: Ideally 4 years or more in aeronautical operations or maintenance, with a focus on digital applications and data flows.
• Soft skills: High adaptability to work on new topics, new business and in a networking mode.
• Languages: Professional competence in English, while other languages such as French or Spanish would be appreciated.
• Technical knowledge: airworthiness, maintenance software, customer relations, information management.
• Valuable / Nice to have: experience in an airline/aircraft manufacturer/MRO would be a plus, as well as a link with applications and data flows. A master's degree in business strategy, AI-analytics, aerospace or other similar fields would be positively valued.

WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE?

• Vacation days plus additional days-off along the year.
• Attractive salary.
• Hybrid model of working when possible, promoting the work-life balance.
• Collective transport service in some sites.
• Benefits such as health insurance, employee stock options, retirement plan, or study grants.
• On-site facilities (among others): free canteen, kindergarten, medical office.
• Possibility to collaborate in different social and corporate social responsibility initiatives.
• Excellent upskilling opportunities and great development prospects in a multicultural environment.
• Special rates in products & benefits.

COMPANY INFORMATION

Company: Airbus Defence and Space SAU

Employment Type: Permanent

Experience Level: Professional

Job Family: Customer Eng.&Technical Support&Services

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.