Digital Advertising Barcelona Thuiswerk Onboarding Account Manager Nederlands

JoB Training & Coaching; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An international training company is seeking a Dutch-speaking Onboarding Account Manager for a remote position. This role involves guiding new business clients through their onboarding journey, explaining product features, and ensuring a smooth activation process. Strong communication skills and a customer-oriented approach are essential. The role offers competitive compensation and benefits, including private health insurance, paid training, and career development opportunities.

Servicios

Private health insurance from day one

Paid training and ongoing coaching

Career development opportunities

Discounts on gyms, restaurants, shops, and services

Multicultural work environment

Employee wellness and engagement programs

Formación

• Fluent in Dutch and able to communicate effectively with customers.
• Experience in customer support or digital products is a plus.
• Strong organizational skills to manage multiple customer accounts.

Responsabilidades

• Guide new business customers through the onboarding process.
• Explain product features and assist in account setup.
• Conduct online meetings and communicate via email.

Conocimientos

Fluency in Dutch

Strong communication skills

Customer service orientation

Multitasking

Descripción del empleo

Samenvatting

De functie van Onboarding Account Manager vereist vloeiend Nederlands, sterke communicatieve vaardigheden, nauwkeurigheid en klantgerichte aanpak. Het werkt voornamelijk op afstand met vaste werktijden, competitieve verloning, volledige training en dagelijkse interactie met zakelijke klanten. Er is geen specifieke opleiding verplicht, maar ervaring in klantenondersteuning of digitale producten is een voordeel.

Functieomschrijving

In deze rol begeleid je nieuwe zakelijke klanten tijdens de eerste fases van hun accountactivatie. Je helpt bij het begrijpen van functies, het configureren van tools en het optimaliseren van instellingen. Je voert geplande videogesprekken, volgt vragen op via e-mail, verzamelt informatie en zorgt ervoor dat elke klant een efficiënte en probleemloze onboarding ervaart.

Je taken omvatten advies op maat, het identificeren van groeimogelijkheden, het rapporteren van terugkerende casussen en het samenwerken met interne teams om kwaliteitsnormen te handhaven. Je fungeert als betrouwbare gids die klanten ondersteunt bij hun digitale traject, waarbij je technische processen omzet in duidelijke, praktische uitleg.

Het werk gebeurt binnen een internationaal team waarin diversiteit, samenwerking en open communicatie centraal staan. De remote werkwijze biedt flexibiliteit, terwijl coaching en training je blijven ondersteunen in jouw professionele ontwikkeling.

Relocatieondersteuning

Voor internationale kandidaten: terugbetaling van vliegtickets, ophalen op de luchthaven, accommodatie of advies over huisvesting, ondersteuning bij administratieve documenten en extra begeleiding.

Voordelen

• Particuliere ziekteverzekering
• Betaalde training en coaching
• Carrièrekansen en interne mobiliteit
• Korting op sporten, eten, winkels en diensten
• Internationaal en multicultureel team
• Wellness- en teamactiviteiten

English Version

Summary

The Dutch-speaking Onboarding Account Manager role offers remote work, competitive salary conditions, structured working hours, full training, and daily interaction with Dutch-speaking business clients. Required qualifications include excellent communication skills, customer service orientation, multitasking, and fluency in Dutch.

Job Description

In this position, you will support new business customers during their onboarding journey. You will explain product features, review account configurations, and provide personalized guidance to ensure successful activation. Daily tasks include online meetings, email communication, tracking onboarding progress, and collaborating with operations and quality teams to maintain smooth workflows.

You will help customers navigate tools, optimize their experience, and build confidence in their digital setup. The role requires patience, clarity, and the ability to simplify complex concepts. You will operate within an international environment where teamwork, cultural diversity, and continuous learning are central.

The role is remote and follows structured targets, providing stability and opportunities for advancement. Coaching and feedback will help you improve both customer-handling skills and technical understanding.

Relocation Support

Includes flight ticket reimbursement, airport pickup, accommodation or housing consultation, legal documentation assistance, and full relocation guidance when needed.

Benefits

• Private health insurance from day one
• Paid training and ongoing coaching
• Career development opportunities
• Discounts on gyms, restaurants, shops, and services
• Multicultural work environment
• Employee wellness and engagement programs