Customer Support Engineer SCADA/Automation

DNV Group; Barcelona; Presencial; EUR 32.000 - 45.000; Jornada completa

Descripción de la vacante

GreenPowerMonitor&Solutions, a DNV company, is seeking a Customer Support Engineer to act as the primary contact for customers and provide technical support on cloud solutions designed to monitor renewable energy assets. You will address networking, datalogger, field device and communication issues via email, phone and Zendesk, while guiding onboarding and troubleshooting efforts.

You will collaborate with teams to configure, commissioning and operate PPC and onsite SCADA installations,

Responsabilidades

• Managing and prioritizing customer requests related to networking, dataloggers, field devices and communication issues, providing support via email, phone and the ticketing system (Zendesk).
• Providing technical assistance for GreenPowerMonitor's SCADA solutions, including diagnosis and troubleshooting of hardware, networking and communication problems in PV, BESS and hybrid energy systems.
• Supporting the configuration, commissioning and operation of PPC and onsite SCADA installations.
• Implementing project modifications based on customer requirements, such as control logic updates, hardware adjustments, PPC migrations and configuration changes.
• Reading, creating and updating electrical diagrams and single-line drawings for plant layouts, network designs and device integrations.
• Managing internal documentation and contributing to technical guides, procedures and knowledge-base materials.
• Assisting customers and field teams remotely during installation and commissioning activities, including network design, equipment selection, system setup and testing.

Descripción del empleo

At GreenPowerMonitor&Solutions, a DNV company we combine knowledge, expertise and innovative data-driven digital solutions as our response to enable our customers to tackle the energy transition. Our purpose is to provide data-driven digital solutions to maximize the performance of renewable energy assets, optimize efficiency in the management of renewable energy portfolios and contribute to have the greenest energy mix in the grid.

Are you passionate about providing technical support to customers and turning their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Support Engineer. Together we can drive a greener tomorrow!

What to expect?

As a Customer Support Engineer, you will act as the primary contact for our customers, providing technical support on our cloud solutions designed to monitor renewable energy assets.

What You'll Do

• Managing and prioritizing customer requests related to networking, dataloggers, field devices and communication issues, providing support via email, phone and the ticketing system (Zendesk).
• Providing technical assistance for GreenPowerMonitor's SCADA solutions, including diagnosis and troubleshooting of hardware, networking and communication problems in PV, BESS and hybrid energy systems.
• Supporting the configuration, commissioning and operation of GPM's Power Plant Controller (PPC) and onsite SCADA installations.
• Implementing project modifications based on customer requirements, such as control logic updates, hardware adjustments, PPC migrations and configuration changes.
• Reading, creating and updating electrical diagrams and single-line drawings for plant layouts, network designs and device integrations.
• Managing internal documentation and contributing to technical guides, procedures and knowledge-base materials.
• Assisting customers and field teams remotely during installation and commissioning activities, including network design, equipment selection, system setup and testing.
• Identifying issues and proposing improvements to support Quality processes and enhance internal workflows and tools.

The team awaiting you...

You will join Cloud Solutions, where we design, develop, and operate the best in class cloud-based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics enabling both our internal and external customers, and strategic partners, to seamlessly consume and produce innovative data-driven solutions and services. Our goal is to empower asset owners and managers in remote monitoring, performance assessment, predictive diagnostics, and operational optimization of their diverse renewable energy portfolio.