Customer Success Specialist - Analytics

Mercor; Madrid; Presencial; EUR 30.000 - 55.000; Jornada completa

Descripción de la vacante

Mercor is seeking a Customer Support / Success professional in Madrid to review and provide structured feedback on domain-specific documents, ensuring quality and relevance. You will leverage analytical skills and domain expertise to contribute to high-impact evaluation projects.

The ideal candidate has a bachelor’s degree, 2+ years of relevant experience, and strong proficiency with office tools to support precise documentation and service delivery.

Formación

• Bachelor’s degree or higher is required.
• 2+ years of experience in a relevant domain.
• Strong written communication and analytical skills.

Conocimientos

Excel

PowerPoint

Word

Document analysis

Attention to detail

Structured guidelines

Educación

Bachelor's degree

Descripción del empleo

Overview

We are hiring Customer Support / Success professionals with experience in customer support, service delivery, or customer success roles. In this role, you will review, assess, and provide structured feedback on your domain-specific documents, ensuring quality, accuracy, and relevance. This is a great opportunity for professionals with strong analytical skills and domain expertise to contribute to high-impact evaluation projects.

Basic Qualifications

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Required Skills

• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

Based in the United States, Europe, UK or Canada