Customer Success Manager

Printify; España; Remote; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Private health insurance

2 extra paid days off

Birthday/celebration day off

Mentorship and hackathons

Free lunch in Riga office

Employee merch discount

Team-building events

Job summary

FYUL, formed by the merger of Printful, Printify, and Snow Commerce, is seeking a Customer Success Manager to drive growth with high-volume B2B clients from a global team. The role emphasizes strategic account management, value-based conversations, and cross-functional collaboration to enhance the customer experience across FYUL platforms.

You will support clients in adapting to market shifts, manage relationships, and contribute to quarterly sales objectives while working either remotely or

Qualifications

• Strategic thinking and problem-solving skills.
• Excellent organizational and time-management abilities.
• Passion for technology and sales.
• Ability to work in a dynamic, fast-paced environment.
• Excellent English skills for international teamwork.

Responsibilities

• Work with high-profile B2B customers globally, focusing on US accounts.
• Act as an ecommerce advisor to grow customers' ecommerce business.
• Upsell and cross-sell to increase wallet share.
• Engage in value-based conversations and streamline the sales process.
• Manage the sales process to uncover customer needs and build large B2B relationships.
• Collaborate with other departments to fulfill customer needs.
• Forecast activity and guide clients through market adaptations.

Skills

Strategic thinking

Problem solving

Organizational skills

Time management

English proficiency

Team collaboration

Job description

As a driving force within the Sales & Success team, our Customer Success Management (CSM) team powers relationships with FYUL's highest-volume clients. We don't just retain — we grow. We build lasting, scalable partnerships that unlock our clients' full potential.

If you’re driven, forward-thinking, and committed to excellence in everything you do, FYUL is the place for you. Our business is growing rapidly, and we’re looking for a talented Customer Success Manager to join our global team and grow alongside us.

Your daily tasks will entail:

• Working with high-profile B2B customers globally, with a primary focus on accounts in the US

• Acting as an ecommerce advisor for managed customers to help grow their ecommerce business by unlocking new business opportunities

• Focusing on upselling and cross-selling to close additional business and increase the wallet share

• Engaging in value-based conversations and streamlining the sales process to improve customer experience with FYUL platforms,

• Managing the sales process to discover customer needs and develop and maintain relationships with large B2B accounts

• Collaborating with other departments to facilitate the fulfillment of customer needs

• Achieving quarterly sales objectives, accurately forecasting sales activity, being proactive trusted advisors, and guiding clients to adapt their businesses to current market situations

We’re passionate about our work, and we expect the same dedication from you. Our team is competitive, friendly, and hard-working, so we need a like-minded teammate whose knowledge and experience can help us reach new heights.

Below is a list of formal requirements, but what matters most are outstanding communication skills, ambition to succeed, and a desire to learn. Since we’re an international team, our teammates also need excellent English skills.

What we expect from you:

• Strategic thinking and problem-solving skills;

• Great organizational and time management skills;

• Passion for technology and sales;

• Ability to work in a dynamic and fast-paced environment;

• Ability to work in a team.

What we offer:

• Monthly compensation of 2,800 euros gross upon achieving the set goals, which consists of a base salary of 2,400 euros gross and a variable compensation (if the set goals are exceeded, the total compensation can be significantly higher)

• A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done

• An opportunity to work remotely or in a modern and welcoming office in Riga

• Private health insurance

• 2 extra paid days off to focus on your mental or physical well-being

• 1 extra paid day off to celebrate a Birthday or any other celebration of your choice

• Access to mentorship, internal meetups, and hackathons, both on-site and online

• Free and healthy lunch if you work from the Riga office

• Design and order your own merch using our platforms with an employee discount

• Exciting team-building events and parties you’ll never forget!

FYUL is the engine that powers on-demand commerce at global scale.

Formed in 2024 through the merger of Printful, Printify, and Snow Commerce, we bring together tech, talent, and infrastructure to help people turn ideas into beautiful products.

From solo creators to entertainment giants, FYUL powers merch that connects with millions, backed by advanced tech, premium production, and global reach.

We’re a fast-growing global company working toward powering great brands, great experiences, and great people.

We are an equal-opportunity workplace. We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience.