Customer Success Manager

Kolsquare | B Corp™; Barcelona; A distancia; EUR 30.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Acceso a red de coworking en 400+ ciudades

Eventos de team building mensuales y trimestrales

Flexibilidad de trabajo desde casa

Descripción de la vacante

Una empresa innovadora busca un Gerente de Éxito del Cliente apasionado por el marketing digital y la gestión de cuentas. En esta emocionante posición, serás responsable de construir relaciones sólidas con los clientes y maximizar el uso de la solución de marketing de influencia de la empresa. Tendrás la oportunidad de trabajar con un equipo dinámico y contribuir a un impacto positivo en el mundo. Si te apasiona el marketing y deseas un trabajo que trascienda lo convencional, esta es tu oportunidad para brillar en un entorno de trabajo flexible y colaborativo.

Formación

• Experiencia comprobada en gestión de cuentas y atención al cliente.
• Fluidez en francés, inglés y español para discusiones complejas.

Responsabilidades

• Construir y gestionar relaciones a largo plazo con los clientes.
• Impulsar ingresos mediante el crecimiento de cuentas existentes.

Conocimientos

Gestión de cuentas

Habilidades de negociación

Marketing digital

Comunicación efectiva

Atención al detalle

Educación

Licenciatura en Marketing o área relacionada

Herramientas

Software de gestión de relaciones con clientes (CRM)

Descripción del empleo

ABOUT KOLSQUARE

Kolsquare is the leading Influencer Marketing software solution in Europe, trusted by marketing professionals to manage KOL (Key Opinion Leader, also known as influencer) marketing campaigns. Our platform is designed to optimize brand communication strategies, addressing the challenges of the digital era.

With Kolsquare, professionals can seamlessly identify the most suitable KOL profiles, manage their campaigns from start to finish, and analyze their results and performance metrics.

Kolsquare leverages cutting-edge Big Data, AI, and Machine Learning technologies to empower hundreds of clients—including Coca-Cola, Danone, Publicis, Orange, Sézane, and Decathlon. We help brands forge meaningful partnerships with over 3 million KOLs who have 5,000+ followers across 180 countries on platforms like Instagram, TikTok, Twitter (now X), Facebook, Snap, and YouTube.

In 2024, Kolsquare became part of the team.blue group, one of Europe’s largest private tech companies. This partnership amplifies our commitment to innovation, excellence, and our continued trajectory of exceptional, profitable growth.

OUR MISSION

Kolsquare is proud to be a Benefit Corporation, certified B-Corp in 2024.

Our mission is to help you realize your full potential while making a positive impact on the world.

Influencer Marketing is hailed as a revolutionary $30B industry that has transformed the media and digital landscape. It is both a goldmine of opportunity and a field surrounded by myths and uncertainties. While everyone acknowledges its impact on brand awareness and customer acquisition, not everyone knows how to harness its potential effectively.

At Kolsquare, we believe wholeheartedly in the power of this new media. We see it as the most impactful way for ideas, individuals, and organizations to grow and achieve their greatest potential. Furthermore, we believe it is an incredible tool to create meaningful, positive change for a better world.

Our mission is simple: to make the power of KOL Marketing accessible to all.

YOUR MISSION AS CUSTOMER SUCCESS MANAGER

As part of the Revenue team, the Account Manager is responsible for the support of our clients to make the most out of the Kolsquare solution and finding the best way to increase value and revenues. Your job will consist of:

1. Building and managing long term relationships (C-level to operations)
2. Retaining and developing the customers portfolio
3. Preventing Churn
4. Driving revenue by growing existing accounts, through upsell and cross-sell
5. Monitoring your KPIs and your monthly targets
6. Sending commercial proposals
7. Reaching monthly targets of retention and sales growth
8. Being a team player and work closely with the Sales, Product and Marketing teams

This job is tailored for you if:

• You are fluent in French, English and native Spanish to manage complex discussions
• You have a proven experience in account management
• You have strong soft skills: energetic, enthusiastic, self-motivated, open-minded, organized, proactive and independent
• You have a strong attention to details, and are able to identify and anticipate problems
• You have good knowledge of negotiation techniques and the ability to deal with decision makers, mostly Heads of Marketing.
• You love digital marketing, social media and/or influencer marketing

We are meant to work together if:

• You are a passionate person and you have determination to reach any goal
• You are curious and want to learn, improve and gain responsibility
• You want more than just a job! Kolsquare is a benefit company, with a general interest ambition that goes beyond our profitability goals: positively impact the world.

Kolsquare is an “on demand” work from home company, with a head office in Paris, France. You will have access to our coworking network Spaces in 400+ cities in the world, and we will gather physically on a monthly and quarterly basis with other Kolsquarians for great team building events.

Our values at Kolsquare:

Deliver WOW - Be Responsible in your actions - Pursue Growth & Learning - Be passionate and determined - Share your Power, Knowledge & Wealth - Build Authentic relationships. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. More info about culture here in our Culture Book.