Customer Success Intern: Onboarding & Engagement

Pillar; Barcelona; On-site; EUR 7,600 - 10,000; Part time

Benefits offered by this job

Stipend: 800 €/month

Job summary

Pillar is seeking a Customer Success Intern to begin their career within a fast-moving startup that serves hundreds of customers across Europe. You will join the Customer Success team and work across onboarding, engagement and portfolio management, with real customers to follow from day one.

You will gain exposure to onboarding, engagement and Customer Success, with mentorship and a fast learning curve in Milan or Barcelona.

Qualifications

• You don't need years of experience; attitude matters more.
• You enjoy talking to people, solving problems, and asking good questions.
• Comfortable with numbers and dashboards; startup mindset.

Responsibilities

• Help new customers get started with Pillar.
• Monitor customer activity and spot issues.
• Proactively contact customers who are becoming less active.
• Understand why customers are stuck and help them get back on track.
• Support customers throughout their journey with Pillar.
• Collect feedback and share insights with the team.
• Work closely with Customer Success and Product.

Skills

People skills

Curiosity

Problem solving

Numbers & dashboards

Job description

Pillar is seeking a Customer Success Intern to begin their career within a fast-moving startup that serves hundreds of customers across Europe. You will join the Customer Success team and work across onboarding, engagement and portfolio management, with real customers to follow from day one.

You will gain exposure to onboarding, engagement and Customer Success, with mentorship and a fast learning curve in Milan or Barcelona.