Customer Success Associate - German speaker

Gartner, Inc.; Barcelona; Presencial; EUR 38.000 - 54.000; Jornada completa

Descripción de la vacante

Gartner, Inc. is seeking a Client Success Associate to onboard clients and surface business priorities, helping teams maximize value from their Gartner memberships.

You’ll work across IT, HR, Supply Chain, Marketing, Finance, Legal and Sales to ensure clients realize the impact of Gartner services. You will coordinate with Gartner experts, identify priorities, and deliver solutions that drive engagement, satisfaction and renewal.

Formación

• Bachelor's degree preferred along with 6+ months relevant professional or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Ability to use German (Reading, Writing and Speaking) at a business or native level.

Responsabilidades

• Partner with clients ranging from senior C-levels to junior client professionals across IT, HR, Supply Chain, Marketing, Finance, Legal and Sales practices to ensure success with Gartner subscriptions.
• Introduce Gartner services and capabilities to prospective and new clients, manage account relationships or connect clients with Gartner experts.
• Identify client priorities and align Gartner resources to maximize ROI and client value.
• Collaborate with internal Gartner stakeholders to drive service delivery, share best practices and design innovative solutions.
• Leverage insights and metrics to drive ongoing client engagement, satisfaction, retention and growth.

Conocimientos

Communication

Collaboration

Prioritization

Critical thinking

Influencing

German language

Educación

Bachelor's degree

Descripción del empleo

About the role

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do

Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription. Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include:

• Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner memberships.
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

What you will need

Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience. Proven track record of success fueled by a passion for delighting clients Strong communication, collaboration, prioritization, critical thinking, and influencing skills Ability to use German (Reading, Writing and Speaking) at a Business or Native level #LI-WB3

Who are we

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.