CUSTOMER SERVICE SPECIALIST - Inglese Fluente

JR Spain; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A global airport hospitality company in Madrid is seeking dedicated personnel to enhance guest experiences. The role involves greeting guests, assisting with check-in procedures, and promoting lounge services while effectively managing guest requests and complaints. Candidates should possess a minimum of 3 years of experience in hotel or catering, be fluent in both English and Spanish, and be prepared for shift duties. Join our team and contribute to making travel better in a dynamic, multicultural environment.

Formación

• Minimum 3 years of relevant experience in hotel or catering.
• Good command of spoken and written English and Spanish.
• Ability to handle shift duties.

Responsabilidades

• Assist guests with their check-in and reception needs.
• Promote airport lounge services and handle guest complaints.
• Maintain accurate records including cash flows and receipts.

Conocimientos

Customer service

Bilingual (English and Spanish)

Team collaboration

Descripción del empleo

ABOUT THE COMPANY

Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. We will share our incredible pride for job, company and industry Believe in customer service, and treating every person with kindness. As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

Handle check in procedure and follow admission instruction

• Greet, receive and bid farewell guests at Entrance and Reception
• Assist guests with their internet access requirements, baggage arrangement, shower and nap room booking
• Assist to promote various services and facilities of our airport lounges to customers, ensure able to deal with guest requests and complaints promptly and effectively
• Responsible for answering the telephone line and taking appropriate immediate action.
• Maintain accurate records including cash flows and receipts.
• To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system.

• Relevant experiences in hotel or catering (minimum 3 years)
• Good command of spoken and written English and Spanish
• Shift duties are required