Customer Service Specialist - AlephPay

Aleph; Madrid; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

Aleph is seeking a Customer Service Officer to join our Madrid team. You will provide frontline support for AlephPay users, assist with onboarding, and manage day-to-day product inquiries.

In this role you will handle chatbot-to-human hand-offs, escalate complex cases to internal teams or financial partners, and see each case through to resolution under the supervision of the Customer Service & Success Team Lead.

Formación

• Experience in customer service or support roles.
• Strong communication and problem-solving skills.
• Ability to manage multiple cases with attention to detail.

Responsabilidades

• Provide frontline customer support for AlephPay users.
• Handle onboarding and day-to-day product support.
• Facilitate chatbot-to-human hand-offs and escalate cases.
• Own cases through to resolution, including escalations to partners.
• Report to the Customer Service & Success Team Lead.

Descripción del empleo

Are you ready to join our digital revolution journey?

At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.

Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.

With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.

We are looking for a Customer Service Officer - L1 to support our Team in Madrid!

You'll provide frontline human support for customers using a global card issuing and embedded finance solution, covering onboarding, day-to-day product support, chatbot-to-human hand-offs and ownership of cases requiring escalation to specialist internal teams or external financial partners. When the chatbot hits its limit, you're the one customers actually talk to and every case you take on, you see through to the end. Reporting to the Customer Service & Customer Success Team Lead.

What is AlephPay?

AlephPay is the business card built for digital advertising and designed to become your primary card for all business spend. It combines flexible credit, reliable payments, spend control, and rewards in one solution, covering everything from media spend to everyday expenses, so your campaigns keep running without interruption. You can create dedicated virtual cards for clients, campaigns, teams, or other business needs while keeping full visibility and control over company spending. AlephPay also simplifies expense management and reconciliation, making it easier for finance teams to manage all business spend in one place.

And because it's built around advertising, AlephPay rewards the way you already spend: eligible ad spend earns media rewards you can reinvest into your campaigns, while everyday business purchases unlock additional benefits that help your business grow.

In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 27,200. In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role.

Why Join Us?

Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptive, and believe in moving for speed of change. We encourage everyone to strive for more!--cheers

#ALEPH