Customer Service Executive (Engineering)

Savant Network; Martorell; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Savant Network in Martorelles/Barcelona, Spain, seeks a Customer Service & Relationship Executive (Technical) to join our team. You will be the technical and commercial anchor for industrial clients, diagnosing machinery issues and coordinating interventions across international markets.

Ideal candidates will have a university engineering degree, experience in the printing industry or remote technical support, and fluency in Spanish and English.

Formación

• University degree in Industrial, Mechanical or Electrical Engineering.
• Experience in the printing industry, service divisions, or remote technical support preferred.
• Fluency in both Spanish and English; strong client-facing communication.
• Proficiency with Excel and Microsoft Office tools.

Responsabilidades

• Perform on-site visits to inspect machinery performance for major clients.
• Coordinate technical interventions with field service engineers and technicians.
• Prepare quotations for parts/services and manage shipping/logistics.
• Maintain the technical database and generate monthly performance reports.
• Act as a key technical contact for client inquiries about printing machinery.
• Collaborate cross-functionally to sustain long-term client relationships.

Conocimientos

Technical diagnostics

Client relationship management

Industrial machinery knowledge

Electrical & mechanical engineering

Mechatronics (plus)

Educación

Industrial Engineering

Mechanical Engineering

Electrical Engineering

Herramientas

Microsoft Excel

Microsoft Office

Descripción del empleo

We are supporting a globally recognized European manufacturer of high-precision printing and packaging machinery in their search for a Customer Service & Relationship Executive (Technical) to join their team in Martorelles, Barcelona, Spain.

This role sits at the intersection of hands-on engineering knowledge, field-level client engagement, and technical service operations. It is ideal for an engineering professional who excels at technical diagnostics, understands industrial machinery systems, and wants to manage key technical client relationships across international markets.

ABOUT THE ROLE

You will be the primary technical and commercial anchor for industrial clients, combining deep machinery knowledge with client-facing relationship management. You will diagnose mechanical and electrical machinery issues, coordinate technical interventions, manage complex spare parts quotations, and drive service excellence across global operations.

KEY RESPONSIBILITIES

• Key client on-site visits engaging directly with major clients and production plants to inspect operations and assess machinery performance
• Technical team coordination, working hand-in-hand with field service engineers, maintenance technicians, and logistics to plan and execute technical interventions, installations, and repairs seamlessly.
• Provide exceptional customer service and manage client queries with strong, proactive follow-up to ensure complete customer satisfaction.
• Prepare quotations for parts/services and coordinate the timely shipping and receiving of goods.
• Maintain and update the technical database, supporting the ongoing digitization of company knowledge. Generate and prepare monthly reports for business analytics and performance tracking.
• Act as a key technical contact, troubleshooting client inquiries regarding printing machinery and components.
• Collaborate cross-functionally to resolve technical issues and maintain long-term client relationships.

WHAT WE'RE LOOKING FOR

• University degree in Industrial, Mechanical, Electrical Engineering, or related technical disciplines. Knowledge of Mechatronics is a plus.
• Prior experience in the printing industry, service divisions, or remote technical support is highly appreciated.
• Professional fluency in both Spanish and English.
• Proficiency in digital tools and Microsoft Office, particularly Microsoft Excel.
• Ability to work autonomously and take initiative in a fast-paced environment.

This is a great opportunity for an engineer looking to launch or grow their career within a leading international machinery brand renowned for quality, innovation, and global reach.