Customer Service Engineer. Granada (Spain)

Safran - Navigation & Timing; Granada; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Flexible schedule

Career development plan

International exposure

Job summary

Safran - Navigation & Timing in Granada, Spain is seeking a Customer Service Engineer to join our global team. You will troubleshoot device issues on Linux/Windows, work on White Rabbit and PTP related tasks, and support international projects from our Granada lab.

The role emphasizes clear communication with customers in Spanish and English, plus collaboration with colleagues in France and the USA.

Qualifications

• Degree in Computer/Electronic/Telecommunications Engineering or related TIC field.
• Experience diagnosing hardware and software failures and communicating remediation plans.
• Knowledge of LAN/WAN networking and Linux-based systems.
• Ability to explain technical issues to non-technical customers.
• Fluent Spanish and English language skills are required.
• At least 2 years in a customer support role.

Responsibilities

• Solve device issues with Linux and Windows platforms for international projects.
• Design lab topologies and setups to reproduce customer issues.
• Manage tickets and escalations using SFDC.
• Provide clear, step-by-step technical help to customers.
• Communicate effectively with customers and internal teams.
• Answer questions by phone and email and open support tickets.
• Collaborate with international teams in France and the United States.
• Document troubleshooting steps and resolutions for the knowledge base.

Skills

Device drivers

BSP

LAN/WAN

Linux

Troubleshooting

Communication

Spanish (native)

English (professional)

Support experience

Team player

Education

Degree in Computer Engineering

Electronic/Telecommunications Engineering

FP / technical degree

Tools

SFDC

JIRA

Job description

We're looking for a Customer Service Engineer to join our Customer Service Team in Granada, Spain.

Our Technology

We’re the world leader in Resilient Positioning, Navigation and Timing (R-PNT) solutions that improve the reliability, performance and safety of critical applications,and high-risk operations, even in GPS/GNSS denied environments.

We provide virtually fail-safe GNSS and PNT solutions for military and commercial applications worldwide.

We provide ultra-precise synchronization devices (sub-ns) and frequency distribution for applications that require high degree of reliability and precision by enabling different technological solutions based on the White-Rabbit PTP.

What You’ll Be Doing

• Work with a friendly and positive team to solve issues with our devices based in mentioned technology
• Working with Operative Systems based on Linux and Windows
• Working on White Rabbit and PTP protocol (packets transmision, fibers, SFP, telematics, etc)
• Working on international projects with scientific and industrial installations and projects all around the world.
• Designs topologies and setups for customers to replicate their issues in our laboratory with our devices.
• Doing administrative tasks with powerful tools such as SFDC to manage tickets, escalation, etc.
• Communication capabilities to be able to explain the issue to a non technical customer.
• Answer customer's questions by phone and email related to our devices, accurately troubleshoot issues, open support tickets and appropriately escalated and assign tickets to internal resources as necessary.

What You Bring To Safran

• Finished Degree in Computer Engineering, Electronic Engineering, telecommunications Engineering or related TIC Engineering background including Technical Degrees (FP)
• Knowledge in developing and debugging device drivers, bootloaders, and board support packages (BSP)
• Knowledge of Local Area Network (LAN) and Wide Area Network (WAN)
• Linux user and programmer: low level drivers, scripts, peripheral configurations, libraries.
• Experience on diagnosing hardware and software failures, communicate the remediation plans to users, and provide status updates
• Excellent problem-solving and communication skills, Ability to provide step-by-step technical help, both written and verbal
• Team player, ready to learn and proactive.
• User-level Spanish and English languages is a requirement.
• At least 2 years of experience working on Support Service
• User-level Spanish and English languages is a requirement.

Desirable skills. The company will positively consider knowledge and experience working with:

• Knowledge of FPGAs, ARMs, SoCs technologies.
• Knowledge in Timing system technologies: NTP, PTP, White Rabbit, MRF,...
• Knowledge in SCRUM, JIRA or agile methodologies

The keysofour offer:

• Be part of a leading and expanding company.
• Health insurance.
• Flexible work schedule.
• International and dynamic environment in Granada, Spain with some travels and colaborations with other teams in the company at France and United States.
• High possibilities to grow inside the company.
• Professional Career Plan.

Safran is an equal opportunity employer who does not discriminate based on race, color, citizenship, religion, gender, sexual orientation, national origin, age, disability, veteran’s status or any protected category.We encourage veterans and people with disabilities to apply.