Customer Project Manager Spain

Wallbox Chargers; Barcelona; Híbrido; EUR 42.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Hybrid work schedule

Private health insurance

Transport/Care tickets

Canteen meal discounts

Descripción de la vacante

Wallbox Chargers in Barcelona is seeking a Customer Project Manager to lead post-sale deployment of AC and DC charging solutions. You will manage milestones, coordinate engineering teams, and ensure CSAT by aligning customer requirements with installation delivery.

The role covers onboarding, training, documentation, and cross‑functional collaboration with Product, Services, and Field Support to ensure successful deployments at scale across critical ecosystems such as data centers.

Formación

• 3–5+ years in B2B customer-facing roles (Customer Success, Account Management, Pre-Sales, or Project Management).
• Proven track record managing large, complex accounts and multi-stakeholder relationships.
• Strong relationship management and consultative skills.
• Technical understanding of hardware/software solutions, ideally in energy or mobility.

Responsabilidades

• Lead technical project onboarding, including customer training, technical documentation, and initial deployment roadmap execution.
• Ensure smooth installation, commissioning, and integration of AC and DC products.
• Serve as the primary post-sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.
• Drive customer satisfaction (CSAT) by showing resilience and leadership in escalation management and resolving critical incidents.
• Collaborate with Engineering, Product, and Services teams to ensure smooth prospect-to-customer transitions and long-term success.
• Work with cross-functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.
• Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.

Conocimientos

Relationship management

Communication

Project management

Technical understanding

Spanish & English

Descripción del empleo

Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.

In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).

In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.

Get in charge with Wallbox!

About The Role

The Customer Project Manager is responsible for leading the post-sale technical deployment, onboarding, and operational success of Wallbox’s AC and DC charging solutions. This role drives project execution by managing implementation milestones, coordinating cross‑functional engineering teams, and solving complex infrastructure and service challenges within critical ecosystems like Data Centers. Acting as a resilient, trusted partner, the CPM ensures high customer satisfaction (CSAT) by successfully bridging the gap between customer technical requirements and physical installation delivery.

Key Responsibilities

• Lead technical project onboarding, including customer training, technical documentation, and initial deployment roadmap execution.
• Ensure smooth installation, commissioning, and integration of AC and DC products.
• Serve as the primary post‑sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.
• Drive customer satisfaction (CSAT) by demonstrating high resilience and leadership in escalation management, resolving critical infrastructure incidents (e.g., hardware faults, supply/parts issues) in close coordination with Technical Support and Field Service teams.
• Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect‑to‑customer transitions and long‑term success.
• Work with cross‑functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.
• Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.

Requirements

• 3–5+ years in B2B customer‑facing roles (Customer Success, Account Management, Pre‑Sales, or Project Management), preferably in infrastructure, energy, or EV charging.
• Proven track record managing large, complex accounts and multi‑stakeholder relationships.
• Strong relationship management and consultative skills.
• Technical understanding of hardware/software solutions, ideally in energy or mobility.
• Familiarity with public tender processes, regulatory frameworks, and large contract negotiations.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Ability to identify opportunities for upsell and growth within customer accounts.
• Strong problem‑solving and project management skills.
• Ability to work effectively in cross‑functional, international teams.
• Spanish + English Speaker.

Why Join Wallbox?

If you’re passionate about the future of EVs, excited by new business development, and eager to be part of a thriving company at the forefront of the green energy revolution, we want to hear from you!

Benefits

• Flexible working hours
• Hybrid work schedule and half Fridays.
• First‑class private health insurance.
• Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps.
• Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen.

At Wallbox, we are dedicated to providing equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We aim to cultivate a more equitable workplace.