Customer Journey Expert Delivery - Communications Platforms

ing; España; Híbrido; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Flexible remuneration

Free company shuttle

Banking benefits

Gympass service

360° employee care

Descripción de la vacante

ING is seeking a Customer Journey Expert focused on delivering the Customer Communications Platform. You will drive end-to-end delivery of technical initiatives with IT, translating business needs into actionable requirements and managing backlogs.

You will work within a multidisciplinary squad with developers and stakeholders to improve the platform and customer experience, ensuring what is defined is delivered and works in production. The role is based in Spain with hybrid work options.

Formación

• Experience in Agile environments (Scrum)
• Experience working with technical teams (developers, architects)
• Ability to translate needs into functional/technical requirements
• Strong ownership and focus on execution and delivery

Responsabilidades

• Translate business needs into clear and actionable requirements, ready for development
• Create and manage user stories and backlog items in Azure DevOps
• Define acceptance criteria and ensure alignment with developers during refinement
• Follow up on the development lifecycle to ensure timely and quality delivery
• Support testing activities, ensuring functionality works as expected before release
• Monitor solutions after production and contribute to incident analysis and resolution
• Identify improvements and continuously contribute to the evolution of the platform
• Ensure that what is defined is actually delivered and works properly in production

Conocimientos

Delivery mindset

Agile (Scrum)

Stakeholder comms

Translate requirements

Ownership & execution

Herramientas

Azure DevOps

Descripción del empleo

DAt ING we are looking for Customer Journey Expert Delivery - Communications Platforms

Your role and work environment:

We are looking for a Customer Journey Expert f ocused on delivery , to join our squad working on the Customer C ommunications Platform.

The role is focused on driving the end-to-end delivery of technical initiatives , working closely with IT to ensure solutions are correctly defined, built and delivered into production.

The squad focuses on tools and capabilities that enable customer communications (e.g. notifications, inbox, messaging and communication orchestration), so experience or interest in customer communicatioDEns and journeys is highly valued.

You will be part of a multidisciplinary squad, collaborating with developers and stakeholders to continuously improve our platform and customer experience.

Your key responsibilities:

As a Customer journey expert , you will:

• Translate business needs into clear and actionable requirements , ready for development
• Create and manage user stories and backlog items in Azure DevOps
• Define acceptance criteria and ensure alignment with developers during refinement
• Follow up on the development lifecycle to ensure timely and quality delivery
• Support testing activities , ensuring functionality works as expected before release
• Monitor solutions after production and contribute to incident analysis and resolution
• Identify improvements and continuously contribute to the evolution of the platform
• Overall, you will ensure that what is defined is actually delivered and works properly in production.

What are we looking for?

We are looking for a hands‑on profile with strong delivery mindset , comfortable working in agile environments and closely with IT teams.

Required profile

• Experience in Agile environments (Scrum)
• Experience working with technical teams (developers, architects, etc.)
• Ability to translate needs into functional/technical requirements
• Strong ownership and focus on execution and delivery

Valuable (but not mandatory)

• Experience working with complex systems or platforms
• Basic understanding of data validation or SQL
• Experience in testing, incident management or production follow-up
• Experience in environments with multiple integrations or dependencies
• Experience in customer communications platforms or tools (e.g. messaging, notifications, communications orchestration)
• Experience designing or working with customer communication journeys

Competencies

• Strong delivery and execution mindset
• Ability to work in cross-functional teams
• Proactive and problem-solving attitude
• Clear communication with both technical and non-technical profiles
• Focus on continuous improvement

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but... What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Balance That Works.

We put balance to work, so you can do it too. With our customers' needs first, the team´s and your own, we agree when to come to ING MAD and when to work best from home. More time together when it matters, more freedom when you need it.

Restaurant card.

So that thinking about what to have for lunch doesn't take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids...

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

• Special loans with more beneficial conditions.
• Special mortgage conditions after 6 months working at the bank.
• And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

• 360º care of the employee (physical, mental, social connection & purpose).
• Physiotherapy service on site.
• Clinics with professional, world-class athletes.
• Gympass service.
• Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
• International Remote work program.

Get to know Us

We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves , by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies .

And although we are based in Spain, we are lucky to work in an international bank