Customer Expert with Polish

Tamarind Intelligence; Barcelona; Híbrido; EUR 24.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Partial remote after training

Descripción de la vacante

Porsche Digital Barcelona is seeking a Customer Expert with Polish to join the creation of the Customer Relations Hub in Barcelona. You will be the ambassador for the Porsche brand, handling Level 1 & 2 inquiries and ensuring a premium customer experience.

You will work in a fast-paced, international environment, with hybrid mode after training. Fluency in Polish and English, plus experience in luxury service, are valued as you help shape the future of Porsche customer care.

Formación

• Polish at native level; English proficiency required.
• Experience in luxury customer service or hotel industry preferred.
• Excellent verbal and written communication skills.
• Ability to quickly understand customer needs and manage emotions.

Responsabilidades

• Represent Porsche products and services.
• Be the first point of contact for customers.
• Contribute ideas to develop the Customer Relations Hub.
• Use communication skills to assist customers with varied issues.
• Ensure customers have a positive experience that meets quality standards.

Conocimientos

Polish (native)

English (proficient)

Luxury customer service

Communication skills

Emotional intelligence

Descripción del empleo

Customer Expert with Polish

We are building Porsches' Customer Relations Hub (CRH) in Barcelona together with you. At the CRH we want to create something new and innovative to inspire the customer experience of the Porsche brand. You may think of it as a call center -- but way better! You are an essential part of Porsches customer success, so you might as well call yourself a Porsche Ambassador.

Do you "speak" Porsche? Because we are looking for passionate Customer Experts who seek to revolutionise Porsches' customer service. Your mission will be to become an administrator and sovereignty of CRH knowledge Center and ensure user friendly knowledge for Level 1 & 2

Your responsibilities and impact as a Customer Expert for Porsche Digital Barcelona will be:

• Representing our products and services
• Being the first point of contact for our customers
• Supporting the development of the Customer Relations Hub by introducing your ideas
• Using your communication skills to help customers with a wide variety of issues
• Assuring the customers have a positive experience that fits our quality standards

Requirements, skills, qualifications and interests you need to succeed in this role:

• Native level of Polish with a proficient level of English
• Previous experience in luxury Customer Service or the Hotel industry
• Experience working in the automotive industry is a plus
• Having excellent verbal and written communication skills
• Being able to quickly understand customers needs and dealing with their emotions

What we offer

• Working in a fast-paced and highly changeable environment
• Being part of the creation of the Customer Relations Hub of one of the world´s leading luxury automotive brands
• Working in an inclusive, diverse, and international team
• Possibility to partially work from home after the initial training months

Before you apply:

We are a very flexible company and work on a hybrid mode. We are excited to welcome individuals who are passionate about their work and eager to join our team in Barcelona. Therefore, we kindly request that all applicants either currently reside in Barcelona or are open to relocating for this position. We believe that Barcelona is a vibrant and beautiful city, and we are looking forward to welcoming new team members who share our enthusiasm for the city and the work we do here.

WHAT COMES NEXT

In the meantime: check out our new Porsche Digital Website to get an impression of what our hearts beat for: https://bcn.porsche.digital

We are looking forward to every single application that reaches us, because diversity is just as important as the energy that flows through our veins.