Customer Exp., Product & Pricing Specialist

MetLife España; Madrid; Presencial; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

A leading financial services company is seeking a skilled individual to transform the Life business in Iberia. The role involves creating and managing competitive value propositions through advanced analytics and predictive modeling. Candidates should possess a degree in a relevant field alongside analytical and project management skills, particularly within agile methodologies. This position offers an opportunity to coordinate multidisciplinary teams and contribute to innovative life insurance solutions in a fast-paced environment.

Formación

• Ability to interpret, model and translate data into business decisions.
• Experience in pricing and product development for Life insurance.
• Project management in agile methodologies.
• Experience in pricing and product development for Life insurance.
• Project management experience in agile methodologies, including SAFe.

Responsabilidades

• Design and launch value propositions for Life, Protection and Savings products.
• Integrate user research and market benchmarks into product definition.
• Define pricing strategies ensuring competitiveness and profitability.
• Work in agile environments.
• Coordinate multidisciplinary squads across product, innovation, and marketing.
• Develop dynamic pricing supported by advanced analytics and segmentation.
• Implement automation across key stages of the product lifecycle.
• Work in agile environments (Scrum, Kanban, SAFe).
• Coordinate multidisciplinary squads across product, innovation, marketing, distribution, CX and compliance.
• Ensure regulatory compliance: IDD, GDPR, AML, Solvency II, PRIIPs.

Conocimientos

Data fluency

Actuarial modelling

Market & user research

Programming & analytics

AI & automation

Regulation knowledge

Project management in agile methodologies

Strategic thinking

Collaborative leadership

Analytical mindset

Educación

Degree in Actuarial Science, Mathematics, Engineering, Statistics, Economics or similar

Herramientas

Python

R

SQL

Power BI

Tableau

Descripción del empleo

Role Value Proposition

This role is pivotal in transforming the Life business in Iberia. Its purpose is to create and manage competitive value propositions, combining customer insight, advanced modelling, predictive analytics, agile delivery and automation.

Key Responsibilities

• Design, improve and launch value propositions for Life, Protection and Savings products.
• Integrate user research, customer insights and market benchmarks into product definition.
• Apply customer journey mapping, Voice of Customer analysis and digital experience testing.
• Define pricing strategies ensuring competitiveness and profitability.
• Apply advanced actuarial modelling, machine learning and predictive modelling.
• Develop dynamic pricing supported by advanced analytics and segmentation.
• Implement automation across key stages of the product lifecycle.
• Work in agile environments (Scrum, Kanban, SAFe).
• Coordinate multidisciplinary squads across product, innovation, marketing, distribution, CX and compliance.
• Ensure regulatory compliance: IDD, GDPR, AML, Solvency II, PRIIPs.

Hard Skills

• Degree in Actuarial Science, Mathematics, Engineering, Statistics, Economics or similar.
• Data fluency: ability to interpret, model and translate data into business decisions.
• Actuarial modelling: GLM, survival models, predictive modelling.
• Market & user research: deep analysis of customer needs and experience.
• Programming & analytics: Python, R, SQL, Power BI, Tableau.
• AI & automation: predictive models, dynamic pricing, data integration and quality.
• Regulation knowledge: IDD, Solvency II, GDPR, PRIIPs.
• Experience in pricing and product development for Life insurance.
• Project management in agile methodologies, including SAFe.

Soft Skills

• Strategic thinking and customer focus.
• Ability to simplify complex topics and communicate effectively.
• Collaborative leadership and stakeholder management.
• Results‑driven mindset and continuous improvement orientation.
• Adaptability, technological curiosity and resilience.
• Analytical mindset combined with commercial awareness.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible .Join us!