Customer Engineer – Iberia, Italy

Aircall; Madrid; Presencial; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Work-life balance

Fast-learning environment

Cosmopolitan & diverse team

Competitive salary package

Descripción de la vacante

Aircall in Madrid is seeking a Customer Engineer who thrives at the intersection of technology and customer success. You will be the technical partner guiding onboarding, integrations, adoption, and expansion across a portfolio of customers.

Collaborate with Account Executives, Solutions Engineers, Product and Support to translate technical concepts into business value. Fluency in English and Spanish is required, with Italian a plus.

Formación

• 3+ years in a customer-facing technical role.
• Experience implementing SaaS solutions for mid-market or enterprise.
• Strong API, integration, and webhooks experience.
• Experience with CRM platforms and business apps.
• Excellent troubleshooting and problem-solving skills.
• Ability to explain technical concepts to diverse audiences.
• Strong multi-project management and customer-first mindset.
• Fluency in English and Spanish (Italian a plus).

Responsabilidades

• Lead the technical onboarding and implementation of new customers for a smooth go-live.
• Configure integrations and help customers connect Aircall with their existing tech stack.
• Drive product adoption by providing technical guidance and best-practice recommendations.
• Support customers in adopting new features, including Aircall's AI products.
• Monitor customer health and identify opportunities to improve adoption and engagement.
• Partner with Account Managers during renewals and expansion with technical insights.
• Coordinate complex technical issues with Product, Engineering, and Support teams.
• Collaborate cross-functionally to improve customer experience and provide feedback for product improvements.

Conocimientos

Customer-facing

APIs & integrations

Troubleshooting

Communication

Project management

English & Spanish fluency

Herramientas

CRM platforms

Business applications

Descripción del empleo

We’re growing our team in Madrid and looking for a Customer Engineer who enjoys solving technical challenges, working directly with customers, and making a real impact on their success.

If you love combining technology, problem-solving, and customer relationships, this role could be a great fit.

As a Customer Engineer, you'll be the technical partner our customers rely on throughout their journey with Aircall.

From onboarding and integrations to adoption and expansion, you'll help customers get the most out of our platform by translating technical concepts into practical business outcomes.

You’ll work closely with Account Executives, Account Managers, Solutions Engineers, Product, and Support, becoming a trusted advisor for a portfolio of customers.

Responsibilities

• Lead the technical onboarding and implementation of new customers, ensuring a smooth and successful go‑live.
• Configure integrations and help customers connect Aircall with their existing tech stack.
• Drive product adoption by providing technical guidance and best‑practice recommendations to help customers maximize the value of the product.
• Support customers in adopting new features, including Aircall's AI products and advanced capabilities.
• Monitor customer health and proactively identify opportunities to improve adoption and engagement.
• Partner with Account Managers during renewals and expansion opportunities by providing technical expertise and product usage insights.
• Coordinate complex technical issues with Product, Engineering, and Support teams when needed.
• Work cross‑functionally to improve customer experience and provide feedback that helps shape future product improvements.

Qualifications

We're looking for someone who enjoys working with both people and technology.

You’ll likely be successful if you have:

• 3+ years of experience in a customer‑facing technical role such as Customer Engineer, Technical Account Manager, Solutions Consultant, Implementation Consultant, Customer Success Manager or similar.
• Experience implementing SaaS solutions for mid‑market or enterprise customers.
• Strong understanding of APIs, integrations, webhooks, cloud applications, and SaaS environments.
• Experience working with CRM platforms and business applications.
• Excellent troubleshooting and problem‑solving skills.
• Strong communication skills and the ability to explain technical concepts to both technical and non‑technical audiences.
• Good project management skills and the ability to manage multiple customer implementations simultaneously.
• A customer‑first mindset with a proactive approach to solving problems.
• Fluency in English and Spanish is a must. (Italian is a plus)

Benefits

• Key moment to join Aircall in terms of growth and opportunities
• Our people matter; work‑life balance is important at Aircall
• Fast‑learning environment, entrepreneurial and strong team spirit
• 45+ nationalities: cosmopolitan & multi‑cultural mindset
• Competitive salary package & benefits

DE&I Statement

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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