Customer Care Specialist - Spend -German Speaker

Traveltechessentialist; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation and equity ownership

Generous vacation days

Private healthcare or gym allowance

Life insurance

Paid parental leave

Work from Anywhere days

Language lessons

Relocation support

Descripción de la vacante

Traveltechessentialist is seeking a Customer Care team member in Barcelona to deliver exceptional customer experiences. Responsibilities include addressing customer inquiries via multiple channels and troubleshooting issues effectively. Ideal candidates will have a background in finance/accounting and fluency in both English and German. The role offers competitive compensation, generous vacation, relocation support, and opportunities for language lessons and professional development.

Formación

• Background in finance and/or accounting is a strong plus.
• Ability to handle a variety of tasks at a high frequency.
• Operational experience with high turnover of inquiries is a plus.

Responsabilidades

• Respond to customer queries via email, chat, and phone in a timely manner.
• Troubleshoot and resolve customer issues while providing accurate information.
• Document interactions and escalate complex cases as needed.

Conocimientos

Fluency in English and German

Customer service experience

Structured and detail-oriented approach

Descripción del empleo

About the Role

Join Perk as a key member of our Customer Care team, where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk, you’ll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence.

In this role, you’ll collaborate with cross‑functional teams and learn our ever‑evolving product suite, helping customers navigate their needs while upholding our values of transparency, empathy, and efficiency.

What You’ll Do

• Respond to customer queries via email, chat, and phone in a timely and knowledgeable manner
• Troubleshoot and resolve issues while providing accurate information and following up as needed
• Document interactions and escalate complex cases to the appropriate teams
• Ownership of incoming requests from customers, including the creation of tickets for the internal organization
• Ownership for tracking‑to‑resolution of recorded incidents or bugs
• Answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe
• Internally, you’re the first point of contact for knowledge on the operational use of our software

What We’re Looking For

• Background in finance and or accounting is a strong plus
• Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus
• Ability to handle a variety of tasks at a high frequency
• Structured and detail oriented approach to work
• Fluency in English and German, additional languages are a plus

What We Offer

• Receive competitive compensation and equity ownership in Perk
• Rest and recharge with our generous allocation of vacation days plus public holidays
• Take control of your physical health with your choice of private healthcare or a gym allowance
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
• Join our unforgettable Perk events, including our spectacular annual summer party
• Always feel supported with Spring Health, our market‑leading wellbeing partner, providing fast, comprehensive access to 12 therapy and 12 coaching sessions for you and your loved ones
• Make your money go further with our flexible compensation plan
• Focus on your family with 17 weeks’ paid parental leave during your child’s first year
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Broaden your horizons with up to 20 Work from Anywhere days per year
• Nurture your language skills with in real‑life English, Spanish and Catalan lessons
• Follow your passions and take a four‑week, fully paid sabbatical once you reach 5 years
• Let us help you move to one of our hubs with relocation support

Note - This position requires being based in Barcelona. We can help with relocation if necessary.

How We Work

At Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.