Customer Care Advisor | Dutch-Speaking | Greece | Full Relocation Package

Ww Talents; Barcelona; Presencial; EUR 15 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Performance bonuses

Comprehensive training

International environment

Resumo da oferta

Ww Talents is seeking Dutch-speaking Customer Support Agents to join international teams in Athens or Thessaloniki, Greece. Depending on the project, you may provide customer service, after-sales support, technical assistance, claims support, or support for business customers.

Working on-site in Greece, with Monday–Friday schedules and occasional weekend shifts. Salary ranges from €1,300 to €1,500 gross per month, paid over 14 months, plus bonuses and a full relocation package (hotel

Qualificações

• Dutch proficiency at C1 level, spoken and written.
• English proficiency at B2–C1 level, depending on project.
• Strong communication and active listening skills.
• Good problem-solving and multitasking abilities.
• Customer-focused and solution-oriented approach.
• Comfortable working with computers, CRM systems, and multiple digital tools.

Responsabilidades

• Handle customer inquiries via phone, email, and chat.
• Provide accurate and professional customer support.
• Troubleshoot product, service, account, payment, or technical issues.
• Assist with deliveries, repairs, replacements, refunds, and claims.
• Explain product and service information clearly to customers.
• Manage customer interactions and case information using CRM systems and internal tools.
• Escalate complex issues and follow up until resolution.
• Maintain accurate documentation and meet quality and performance targets.

Conhecimentos

Dutch proficiency

English proficiency

Communication skills

Problem solving

Customer focus

CRM familiarity

Ferramentas

CRM software

Descrição da oferta de emprego

We are looking for Dutch-Speaking Customer Support Agents to join international teams in Athens and Thessaloniki. Depending on the project, you may provide customer service, after-sales support, technical assistance, claims support, or support for business customers

Working Location: Athens or Thessaloniki, Greece
Work Model: On-site
Language: Dutch – C1/C2 level
English: B2–C1, depending on the project
Salary: €1,300 gross/month (paid over 14-months) + bonus (depending on the project)+Full relocation package (4 weeks hotel accommodation+airport pick up+flight ticket+real estate agency fee)
Working Schedule: Monday–Friday, with occasional weekend shifts depending on the project

Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position

Your Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate and professional customer support.
• Troubleshoot product, service, account, payment, or technical issues.
• Assist with deliveries, repairs, replacements, refunds, and claims.
• Explain product and service information clearly to customers.
• Manage customer interactions and case information using CRM systems and internal tools.
• Escalate complex issues when necessary and follow up until resolution.
• Maintain accurate documentation and meet quality and performance targets.

Requirements

• Dutch proficiency at C1 level, both written and spoken.
• English proficiency at B2–C1 level, depending on the project.
• Strong communication and active listening skills.
• Good problem-solving and multitasking abilities.
• Customer-focused and solution-oriented approach.
• Comfortable working with computers, CRM systems, and multiple digital tools.

What We Offer

• €1,300–€1,500 gross monthly salary, depending on the project.
• Performance/productivity bonuses on selected projects.
• Transportation support on eligible projects.
• Comprehensive training and onboarding.
• Professional development opportunities.
• International and multicultural working environment.
• Employee well-being support on selected projects.