CRM Rollout Manager (m/f/d)

Allianz; Barcelona; Presencial; EUR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company bonus scheme

Pension

Employee shares program

Employee discounts

Healthcare and wellbeing benefits

Parental leave

Descripción de la vacante

Allianz Technology is seeking an experienced Program Lead to drive the end-to-end introduction of a new CRM solution and the supporting IT service. This full program leadership role covers tool selection, architecture planning, budget/resource management, and rollout execution with accountability for on-time, on-budget delivery.

The role requires strong stakeholder management, governance navigation, and experience with CRM or enterprise platforms, ideally in regulated sectors.

Formación

• Proven track record leading end-to-end IT application/service introduction programs, ideally including CRM or similar enterprise platforms.
• Strong understanding of IT service management, integration architecture, and enterprise application landscapes.
• Experience with contract management systems or similar master-data-heavy integrations is a strong plus.
• Experience preparing business cases, cost-benefit analyses, and budget/resource plans.
• Strong stakeholder management and communication skills across business and technical audiences.
• Experience navigating governance, security, and compliance requirements in a regulated, enterprise environment (insurance/financial services is an advantage).
• Fluent English; Spanish and/or German a plus.
• Familiarity with AI technologies and GenAI platforms is a strong advantage.

Responsabilidades

• Lead the build-vs-buy decision and vendor evaluation.
• Act as Product Owner, translating business needs into requirements for developers/vendors.
• Define the integration approach into the existing IT service landscape with architecture collaboration.
• Ensure seamless integration with the contract management tool and critical CRM linkage.
• Prepare detailed time, cost, and resource plans for the rollout lifecycle and secure governance approvals.
• Lead and coordinate all rollout activities including status meetings and stakeholder alignment.
• Ensure delivery on time and on budget, with compliance to security and governance standards.

Conocimientos

Program leadership

CRM

Vendor evaluation

IT service management

Enterprise integration

Stakeholder management

Security & compliance

English fluency

Herramientas

CRM platforms

Contract management systems

Descripción del empleo

About the Job

Allianz Technology is looking for an experienced Program Lead to drive the end-to-end introduction of a new CRM solution and the corresponding IT service.

This is a full program leadership role spanning tool selection validation, architecture and integration planning, budget and resource management, and rollout execution — with direct accountability for delivering a compliant, on-time, on-budget outcome. The CRM will be the Global AM team’s central revenue platform, spanning revenue reporting, forecasting, planning, and contract and demand management.

What you do

• Lead the build-vs-buy decision and, if buying, the vendor evaluation and selection — assessed on capability, cost, and integration effort.
• Act as Product Owner, translating Global AM business needs into requirements for the developers/vendor and owning prioritization.
• Define the integration approach into the existing IT service landscape, including dependencies, interfaces, and architectural implications, in collaboration with enterprise architecture.
• Ensure a seamless integration with the existing contract management tool, as this represents a special and business-critical linkage for the CRM solution.
• Prepare detailed time, cost, and resource plans covering the full rollout lifecycle. Establish internal tollgates and secure approvals and budget through the relevant governance bodies.
• Lead and coordinate all rollout activities, including status meetings, stakeholder alignment sessions, and follow-ups across business and IT stakeholders.
• Ensure delivery on time and on budget, in full compliance with security, governance, and internal process requirements (including relevant architecture, risk, and change management standards). Act as the primary point of accountability for the program, escalating risks and issues proactively.

What you bring

• Proven track record leading end-to-end IT application/service introduction programs, ideally including CRM or similar enterprise platforms.
• Strong understanding of IT service management, integration architecture, and enterprise application landscapes.
• Experience with contract management systems or similar master-data-heavy integrations is a strong plus.
• Experience preparing business cases, cost-benefit analyses, and budget/resource plans.
• Strong stakeholder management and communication skills across business and technical audiences.
• Experience navigating governance, security, and compliance requirements in a regulated, enterprise environment (insurance/financial services is an advantage).
• Fluent English; Spanish and/or German a plus.
• Familiarity with AI technologies and GenAI platforms is a strong advantage.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

104738 | Project Management | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent