CRM Initiative Lead: Digital Transformation & AI

Ingersoll-Rand plc; Madrid; Presencial; EUR 70.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Life insurance

Pension plan

Flexible working arrangements

Employee stock programs

Descripción de la vacante

Ingersoll Rand is seeking a CRM Initiative Manager to lead strategic CRM initiatives across Sales, Service, and Customer Experience. You will bridge Business, CRM IT, Analytics, and AI Enablement to transform processes and drive measurable outcomes.

In this role, you will define scope and milestones, manage dependencies, and ensure timely delivery from concept to deployment, while promoting agile practices and data-driven decision making across a global organization.

Formación

• Bachelor’s degree or equivalent in a related field.
• 5+ years of experience leading CRM, digital transformation, or commercial excellence initiatives.
• Experience delivering cross-functional initiatives with multiple stakeholders and technology teams.
• Experience in Agile delivery environments with backlog management and sprint planning.
• Strong understanding of CRM-enabled business processes across Sales, Service, and Customer Experience.
• Experience partnering with IT delivery organizations and analytics teams.
• Exposure to AI-enabled CRM processes and digital transformation initiatives with AI.

Responsabilidades

• Lead the execution of strategic CRM initiatives across Sales, Service, Customer Experience, and Digital Transformation domains.
• Own initiative delivery from intake and planning through deployment, stabilization, and value realization.
• Define initiative scope, objectives, milestones, deliverables, success criteria, and execution plans.
• Drive accountability across business and IT stakeholders to achieve outcomes.
• Coordinate sprint planning, dependency alignment, and release planning across teams.
• Provide transparent status reporting to leadership and stakeholders.
• Partner with analytics and AI teams to define success metrics and measure outcomes.
• Promote delivery excellence and agile best practices.

Conocimientos

CRM delivery leadership

Agile delivery

Stakeholder management

Data-driven decisions

AI enablement

Cross-functional collaboration

Change management

Educación

Bachelor’s degree in Business, Engineering, Information Systems, Analytics, Computer Science, or related field

Herramientas

CRM platforms

Analytics tools

Descripción del empleo

Ingersoll Rand is seeking a CRM Initiative Manager to lead strategic CRM initiatives across Sales, Service, and Customer Experience. You will bridge Business, CRM IT, Analytics, and AI Enablement to transform processes and drive measurable outcomes.

In this role, you will define scope and milestones, manage dependencies, and ensure timely delivery from concept to deployment, while promoting agile practices and data-driven decision making across a global organization.