Corporate Guest Experience Coordinator

JobTailor; Barcelona; On-site; EUR 22,320 - 31,248; Full time

Benefits offered by this job

Hands-on startup experience

Ownership from day one

International, cross-functional team

Team events

Flexible startup atmosphere

Job summary

Ukio, a Barcelona-based startup offering fully furnished apartments, is seeking a Guest Services Coordinator to manage the pre-arrival journey and onboarding of guests. You will coordinate check-in logistics, track deposits, and support cross‑functional teams to deliver a high-quality guest experience.

Fluent English and Spanish are required, with a proactive, detail‑oriented mindset for a fast-paced environment.

Qualifications

• Open to a 6-month temporary contract.
• Excellent customer service and communication skills.
• Strong attention to detail and proactive problem-solving.
• Ability to manage multiple tasks in fast-paced, cross-functional environments.
• Fluent in English (C1) and Spanish.

Responsibilities

• Manage the pre-arrival journey and onboarding of guests, ensuring documentation collection, pre-arrival checks, and coordinate check-in logistics.
• Track and monitor security deposits, amenity basket inventory, and support invoice coordination and payment follow-ups.
• Act as a coordination point for key guest accounts, resolve maintenance or operational matters, and proactively identify risks that could affect guest satisfaction.
• Collaborate closely with Operations, Maintenance, Housekeeping, and Sales teams to deliver a high-quality guest experience, monitoring work orders and service requests.
• Maintain accurate reporting, account records, and operational documentation, and identify opportunities to improve workflows and internal coordination.
• Triage guest and internal support tickets, assess urgency and priority, route requests to appropriate teams, and ensure timely follow-up.

Skills

Customer service

Communication

Attention to detail

English (C1)

Spanish

Multitasking

Job description

About Ukio

Ukio is a Barcelona‑based startup focused on providing fully furnished apartments for stays starting at one month, operating across Europe.

Responsibilities

• Manage the pre‑arrival journey and onboarding of guests, ensuring documentation collection, pre‑arrival checks, and coordinate check‑in logistics.
• Track and monitor security deposits, amenity basket inventory, and support invoice coordination and payment follow‑ups.
• Act as a point of coordination for key guest accounts, resolve maintenance or operational matters, and proactively identify risks that could affect guest satisfaction.
• Collaborate closely with Operations, Maintenance, Housekeeping, and Sales teams to deliver a high‑quality guest experience, monitoring work orders and service requests.
• Maintain accurate reporting, account records, and operational documentation, and identify opportunities to improve workflows and internal coordination.
• Triage guest and internal support tickets, assess urgency and priority, route requests to appropriate teams, and ensure timely follow‑up.

About You

• Open to a temporary contract of 6 months.
• Proficient in English (C1) and Spanish.
• Excellent customer service, communication skills, and strong attention to detail.
• Proactive problem‑solver with a guest‑focused mindset.
• Able to manage multiple tasks in fast‑paced environments and collaborate across departments.
• Adaptable, quick learner, and eager to take on new challenges.
• Committed to delivering exceptional guest experiences.

Benefits

• Hands‑on experience in one of Europe’s fast‑growing startups.
• Opportunity to work on real projects with ownership from day one.
• International, collaborative working environment with cross‑functional teams.
• Team events and activities fostering a positive company culture.
• Flexible and dynamic startup atmosphere.

Ukio values diversity and inclusion and encourages applications from all backgrounds.