Contract Management & Customer Service Specialist

Sonnenklar; Lluchmayor; Presencial; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

Sonnenklar Energie in Mallorca is hiring for a contract management and customer service professional at our Llucmajor office. You will be the primary contact for clients, ensuring contracts and inquiries are handled reliably and professionally, and you will maintain top-tier service standards across the island and beyond.

This permanent full-time role requires German native/bilingual proficiency with good Spanish, plus experience in customer service or an administrative office environment.

Formación

• German at a native or bilingual level with good Spanish skills.
• Previous experience in customer service or an administrative office environment.
• Structured, reliable, and meticulous approach to daily tasks.
• Confident handling of MS Office applications.
• Strong service orientation and enjoyment in communicating with customers.

Responsabilidades

• Managing, processing, and maintaining customer contracts with precision.
• Providing friendly and competent customer support via telephone and email.
• Assisting clients with various inquiries and handling complaint management.
• Updating and maintaining customer records and databases.

Conocimientos

German (native/bilingual)

Spanish (good)

MS Office

Customer service

Administrative experience

Descripción del empleo

Do you want to work for a modern company where teamwork, professionalism, and personal development are top priorities? Then Sonnenklar Energie in Mallorca is the right place for you! We are looking for motivated and dedicated professionals to strengthen our team in contract management and customer service at our office in Llucmajor.

In this versatile position, you will serve as the primary contact person for our clients, ensuring that all contracts and inquiries are handled reliably and professionally. You will play a crucial role in maintaining smooth communication and top-tier service standards for our customers across the island and beyond.

Your core responsibilities:

• Managing, processing, and maintaining customer contracts with precision.
• Providing friendly and competent customer support via telephone and email.
• Assisting clients with various inquiries and taking care of complaint management.
• Accurately updating and maintaining customer records and databases.

What you bring to the team:

• German at a native or bilingual proficiency level, combined with good Spanish skills.
• Previous experience in customer service or in an administrative office environment.
• Strong service orientation and genuine enjoyment in communicating with customers.
• A structured, reliable, and meticulous approach to your daily tasks.
• Confident handling of MS Office applications.
• High level of initiative, motivation, and passion for working in a collaborative team.

What you can look forward to:

• A permanent full-time employment contract for long-term job security.
• A modern workplace in our office located in Llucmajor, Mallorca.
• Structured onboarding and continuous support from our experienced team.
• A positive and respectful work environment with a highly motivated team.
• Attractive working conditions and room for your professional growth.

Are you ready to bring your skills to Sonnenklar Energie in Mallorca? We look forward to meeting you!