Consultant (Veeva / Salesforce)

Omega Crm, A Merkle Company; Huelva; Presencial; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Home Office

Health Insurance

Flexible Schedule

Training & Certifications

Descripción de la vacante

Omega CRM Consulting in Spain is seeking a Consultant/Business Analyst to collaborate with a top global pharmaceutical company on Vault MLR issues. You will act as OPU Champion in Spain for Vault MLR and coordinate with Corporate, ensuring smooth incident handling and user management.

Requirements include 3+ years in business analysis, strong SQL, Salesforce Inspector and Advanced Excel, plus Agile experience and English at C1.

Formación

• 3+ years of proven experience in business analysis and technical support within IT environments.
• Strong client-facing skills, translating business requirements into technical solutions and bridging corporate and local teams.
• Proficiency in SQL, Salesforce Inspector, and advanced Excel.
• Solid knowledge of process and procedure management with Agile methodologies.
• Pharmaceutical industry experience preferred.
• Strong cross-functional teamwork and adaptability in international settings.
• Advanced English (C1) written and spoken.

Responsabilidades

• Act as OPU Champion in Spain for Vault MLR issues.
• Serve as Veeva Vault Corporate Representative in Spain.
• Handle incident management for Vault and oversee Spain Vault users.
• Manage Vault releases and corporate Vault requirements in Spain.
• Coordinate with Compliance Medicine on Vault MLR topics and liaise with Corporate.
• Provide training to local Spain users on new releases and improvements.
• Lead Spain Vault MLR teams and drive business solutions projects.

Conocimientos

SQL

Salesforce Inspector

Advanced Excel

Agile

Herramientas

ServiceNow

Descripción del empleo

Omega CRM Consulting is looking for a Consultant/Business Analyst that would like to collaborate with one of the top global pharmaceutical companies.

Main Responsibilities

• Act as OPU Champion in Spain for Vault MLR issues.
• Serve as Veeva Vault Corporate Representative in Spain.
• Handle incident management for Vault.
• Oversee management of Vault Spain users.
• Manage new Vault releases and demands.
• Manage Corporate Vault requirements and actions requested by Corporate
• Vault.
• Communicate Vault MLR bridge between Corporate and Spain users.
• Provide training to local Spain users on new releases.
• Manage Spain Vault MLR teams.
• Coordinate with Compliance Medicine on Vault MLR topics.
• Manage technical incidents at the DataSteward level.
• Manage local BIConnection tool.
• Manage and participate in Business Solutions projects.

Requirements

• +3 years of proven experience in business Analysis and technical support within IT environments.
• Client-Facing & Interlocution: Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical solutions and bridge communication between Corporate entities and local business teams.
• Technical Skills: Strong proficiency in SQL, Salesforce Inspector, and advanced Excel.
• Process & Frameworks: Solid knowledge of process and procedure management, alongside practical experience working with Agile methodologies.
• Industry Experience: Proven background and domain knowledge within the pharmaceutical sector.
• Soft Skills: Demonstrated ability to drive cross-functional teamwork, manage conflict and priorities, adapt to change with an innovative mindset, and thrive in international environments.
• Languages: Advanced English proficiency (C1 level minimum), both written and spoken.

Desirable / Value-Add Skills (Pluses)

• Salesforce & Veeva Expertise: Hands-on knowledge of Salesforce ecosystem and Veeva Vault platform is a strong plus; experience with other Salesforce Clouds is highly welcome.
• ITSM Tools: General knowledge or familiarity with ServiceNow

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in

accelerating the Business Experience (BX) of our clients through customer-centric

solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM)

agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that

integrate media, creativity, content, technology, and strategy to deliver real business

impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities,

and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce

ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate,

Education, and Non-Profit, delivering omnichannel experiences in Customer Service,

eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards

such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent,

#Flexibility, #Commitment, and #Innovation. xkdbapo We grow #Together.