Collision CSR

Gerber Collision & Glass; Vega del Codorno; In loco; EUR 32.000 - 37.000; Part-time

Descrizione del lavoro

Gerber Collision & Glass is seeking a customer service representative to backfill a temporary role supporting the repair facility team. You will provide exceptional customer experiences and handle administrative duties throughout the repair process.

The role requires multitasking under pressure, attention to detail, and effective communication with customers and insurance partners. Prior experience in auto body or similar settings is preferred.

Competenze

• High School Diploma or GED required or equivalent.
• 1 year of experience in a similar role such as administrative assistant.
• Preferred: 1 year in an auto body or similar environment with prior customer service experience.

Mansioni

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule vehicle repair appointments using CCC One and proper scripting.
• Retrieve insurance assignments and obtain repair authorization documentation.
• Prepare RO work packets with QC checklist, parts list, and windshield tag.
• Record all communications with customers or insurers in CCC One.
• Confirm rental information and update CCC One with rental usage details.
• Manage ARMS daily to ensure vehicles are noted in CCC One.

Conoscenze

Customer service

Multitasking

Attention to detail

Communication skills

Sales drive

Formazione

High School Diploma or GED

Strumenti

CCC One

ARMS

Descrizione del lavoro

LA Zachary - 132034

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

This position is a contingent, temporary role intended to backfill an employee who is currently on leave. Employment in this role is not permanent and is expected to conclude upon the return of the incumbent employee or as business needs change

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education And/or Experience Required

• High School Diploma or GED (General Education Diploma)
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

• Valid driver’s license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.