Cloud catalog and product analyst

TD SYNNEX Spain; Barcelona; Hybrid; EUR 42,000 - 58,000; Full time

Job summary

TD SYNNEX Spain is seeking a Cloud Catalog and Product Analyst to support catalog maintenance across internal systems and platforms. You will focus on reducing errors, improving data quality, and helping implement new operational processes for multiple vendors in the EMEA region.

The role requires analytical thinking, ability to work independently, and experience with data gathering, spreadsheets, and BI tools. Familiarity with Freshdesk or other ticketing tools is a plus.

Qualifications

• Knowledge of business analysis and process improvement.
• Ability to work independently and take ownership of assigned activities.
• Strong analytical, problem-solving, and organizational skills.
• Proficiency in analytical tools, including data gathering and analysis, spreadsheets, and BI/reporting tools.
• Will be a plus: Experience with e-commerce platforms and SAP; Understanding of the IT software, services, or SaaS industry; Experience in IT channel, Pan-European distribution, or software vendor environments; Familiarity with ticketing tools such as Freshdesk.

Responsibilities

• Analyze product data and support process improvement activities to increase operational efficiency.
• Use ticketing tools to manage and resolve catalog-related queries from EMEA countries.
• Support the deployment of new operational processes for different vendors.
• Maintain, manage, and continuously improve catalog data quality.
• Support on AI initiatives and automation tools designed to reduce manual effort and improve operational efficiency.
• Support the onboarding of new Cloud vendors when required.

Job description

Описание

The Cloud Catalog and Product Management Team is part of Cloud Operations. The team is responsible for maintaining vendor catalogs and product portfolios across internal systems and platforms, as well as supporting the onboarding of new vendors across the EMEA region. The Cloud Catalog and Product Analyst will support catalog maintenance activities and projects for multiple vendors. The role will focus on reducing errors, improving data quality, and supporting the implementation of new operational processes.

Задачи

• Analyze product data and support process improvement activities to increase operational efficiency.
• Use ticketing tools to manage and resolve catalog-related queries from EMEA countries.
• Support the deployment of new operational processes for different vendors.
• Maintain, manage, and continuously improve catalog data quality.
• Support on AI initiatives and automation tools designed to reduce manual effort and improve operational efficiency.
• Support the onboarding of new Cloud vendors when required.

Требования

• Knowledge of business analysis and process improvement.
• Ability to work independently and take ownership of assigned activities.
• Strong analytical, problem-solving, and organizational skills.
• Proficiency in analytical tools, including data gathering and analysis, spreadsheets, and BI/reporting tools.
• Будет плюсом: Experience with e-commerce platforms and SAP is a plus; Understanding of the IT software, services, or SaaS industry is an advantage; Experience in the IT channel, Pan-European distribution, or software vendor environments is beneficial; Familiarity with ticketing tools, such as Freshdesk, is a plus

Условия

• Hybrid working model, with 2 days per week in the office and 3 from home.
• Continuous learning is encouraged, with a clear development plan available.
• A complete pack of benefits is provided, including health insurance, flexible benefits programs, retirement plans, and additional employee benefits.
• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed.
• Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.