Clinical Site Associate

ICON; Madrid; Hybrid; EUR 32,000 - 55,000; Full time

Benefits offered by this job

Annual leave

Health insurance

Retirement planning

Employee Assistance Program

Life assurance

Childcare vouchers

Gym membership discounts

Travel passes

Job summary

ICON, a global healthcare intelligence and clinical research organisation, is seeking a Clinical Site Associate to support site management activities and ensure trials are conducted to high quality standards.

You will contribute to scientific operations, coordinate site activation, documentation, and communications with CRAs and project teams, while maintaining audit readiness and ensuring timely payments and issue resolution. This hybrid role requires 3 days in the office and travel up to 10%.

Qualifications

• Bachelor's degree in life sciences, healthcare, business, or related field or equivalent experience.
• Initial experience in clinical research, administration, or similar regulated environment preferred.
• Strong organisation, attention to detail, and ability to manage multiple priorities and deadlines.

Responsibilities

• Support site activation activities, including collection, review, and tracking of essential documents and approvals.
• Maintain up-to-date site information and status in clinical trial management systems and trackers.
• Assist CRAs and project teams with site communications, follow-up, and resolution of site-level queries.
• Coordinate logistics for site visits and meetings, including scheduling and follow-up actions.
• Ensure accurate filing and maintenance of essential documents to support inspection and audit readiness.
• Collaborate with internal stakeholders to support timely site payment processing and issue resolution.
• Contribute to process improvement initiatives and share best practices to enhance site support efficiency.

Skills

Organisational skills

Communication skills

Team collaboration

Attention to detail

MS Office proficiency

Clinical research experience

Travel flexibility

Education

Bachelor's degree in life sciences, healthcare, business, or related field

Tools

MS Office

Clinical trial management systems

Job description

Clinical Site Associate

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Clinical Site Associate at ICON, you will support site management activities and ensure that clinical trials are conducted efficiently, compliantly, and to the highest quality standards.

What You Will Do:

You will contribute to scientific operations activities, taking responsibility for your deliverables and working collaboratively.
Key responsibilities include:

• Supporting site activation activities, including the collection, review, and tracking of essential documents and approvals.
• Maintaining up-to-date site information and status in clinical trial management systems and trackers.
• Assisting CRAs and project teams with site communications, follow-up, and resolution of site-level queries.
• Coordinating logistics for site visits and meetings, including scheduling, documentation preparation, and follow-up actions.
• Ensuring accurate filing and maintenance of essential documents to support inspection and audit readiness.
• Collaborating with internal stakeholders to support timely site payment processing and issue resolution.
• Contributing to process improvement initiatives and sharing best practices to enhance site support efficiency.

Your Profile:

You will bring relevant scientific operations experience, along with the following qualifications and skills.
Required qualifications and experience:

• Bachelor's degree in life sciences, healthcare, business, or a related field, or equivalent experience.
• Initial experience in clinical research, administration, or a similar regulated environment is preferred.
• Strong organisational skills with the ability to manage multiple tasks, priorities, and deadlines.
• High attention to detail and accuracy in documentation and data entry.
• Effective written and verbal communication skills, with a customer-focused approach to site support.
• Proficiency with MS Office and comfort working with electronic systems and databases.
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• Willingness to travel as required (approximately 10%)
• Office based position (3 days at the office)

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.