Client Success Manager

Flywire; València d'Àneu; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Stock Purchase Plan (ESPP)

Global team environment

Wellbeing programs

Descripción de la vacante

Flywire is seeking a Client Success Manager to support and grow a portfolio of Travel clients across the EMEA region. You’ll build strong client partnerships, drive commercial growth, and work with Sales, Implementation, Product and Support teams to maximise the value of Flywire’s solutions.

This role offers high visibility, cross-functional collaboration, and opportunities to deepen partnerships across Europe, with travel as required.

Formación

• 5+ years in Client Success or related client-facing role.
• Experience growing relationships within an existing portfolio.
• Ability to identify commercial opportunities and drive growth.

Responsabilidades

• Build and maintain strong relationships with Travel clients across EMEA.
• Manage a portfolio of mid-market and strategic Travel accounts.
• Develop account plans focused on retention and growth.
• Identify upsell and expansion opportunities within client groups.
• Partner with clients to understand goals and payment needs.
• Provide guidance and insights on Flywire’s solutions.

Conocimientos

Client Success

Relationship Management

Account Management

Commercial role

Cross-functional

Herramientas

Salesforce

GSuite

Jira

Slack

Looker

Smartsheet

Descripción del empleo

Overview

Flywire is a global payments enablement and software company, founded to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. With over 1000+ global FlyMates, representing more than 40 nationalities, and 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Are you ready to trade your job for a journey? Become a FlyMate.

What You’ll Do

At Flywire, we’re transforming the way travel businesses manage and optimise global payments. We are looking for a commercially minded, relationship-driven Client Success Manager to support and grow a portfolio of strategic Travel clients across the EMEA region.

This role is ideal for someone who enjoys building strong client partnerships, driving commercial growth within existing accounts and acting as a trusted advisor to clients in a fast-paced, high growth environment.

The Client Success Manager will work closely with Sales, Implementation, Product and Support teams to help clients maximise the value of Flywire’s solutions while identifying opportunities to deepen partnerships and increase revenue across the existing client base.

What You’ll Need to Do

• Build and maintain strong relationships with existing Travel clients across EMEA
• Manage a portfolio of mid market and strategic Travel accounts, helping clients maximise the value of their Flywire partnership
• Develop account plans focused on retention, client engagement and commercial growth opportunities
• Identify upsell and expansion opportunities within existing client groups
• Partner with clients to understand their business goals, operational challenges and payment needs
• Act as a trusted advisor by providing guidance, education and insight around Flywire’s payment solutions and capabilities
• Provide clients with reporting, analytics and strategic recommendations to support performance and adoption
• Work cross-functionally with Sales, Product, Support and Implementation teams to deliver a strong client experience
• Support onboarding best practices and contribute ideas to improve processes and client engagement across the wider Client Success organisation
• Gather and communicate client feedback to help inform internal teams and support continuous improvement
• Lead and manage multiple client initiatives simultaneously in a fast-paced and highly collaborative environment

Qualifications

What We’re Looking For

• 5+ years of experience in Client Success, Relationship Management, Account Management or a similar client facing commercial role
• Strong experience managing and growing existing client relationships
• Proven ability to identify commercial opportunities and drive account growth within an existing portfolio
• Experience working with strategic or complex client accounts
• Excellent relationship building and communication skills with the ability to engage credibly with senior stakeholders
• Strong organisational, analytical and planning skills
• Comfortable working cross functionally across multiple teams and priorities
• Payments, fintech or travel industry experience is highly preferred
• Fluent in English plus Spanish and/or Italian is highly preferred
• Experience with Salesforce, GSuite, Jira, Slack, Looker and Smartsheet is a plus
• Willingness to travel across Europe as required

What Makes This Role Exciting

• Opportunity to work with well-known Travel brands across EMEA
• High visibility role with meaningful client ownership and commercial exposure
• Blend of relationship management, commercial growth and strategic client partnership
• Fast-paced and collaborative international environment
• Opportunity to help shape the future growth of Flywire’s Travel business

Additional Information

• Employee Stock Purchase Plan (ESPP)
• Dynamic & Global Team
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes)
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in
• Work From Home Stipend
• Great Talent & Development Programs

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.