Chief Complaints & Customer Trust Lead

Plc D&G Group Limited; Murcia; Remote; EUR 90,000 - 120,000; Full time

Job summary

GE Vernova is seeking a ROC Technical Lead for the Wind Remote Operations Center in Barcelona. You will monitor turbine performance, perform remote diagnostics, and support commissioning and service activities from a centralized operations hub.

The role requires hands-on wind turbine experience, SCADA proficiency, and strong technical communication. Ideal candidates hold engineering degrees, fluent English, and are willing to relocate within the EU.

Qualifications

• Bachelor's or Master's degree in Engineering or equivalent wind energy experience.
• Hands-on experience with wind turbines in operational environments.
• Ability to read electrical schematics and apply them in troubleshooting.
• Experience with SCADA and digital monitoring tools.
• Fluent English and willingness to relocate to Barcelona; EU work eligibility.
• Will travel up to 20%.
• Strong analytical and proactive communication.

Responsibilities

• Monitor turbine performance and respond to alarms.
• Support commissioning and service via remote diagnostics.
• Assist field teams to resolve issues and restore performance.
• Escalate complex issues with clear technical information.
• Collaborate with engineering and support teams.
• Analyze operational data to identify faults and trends.
• Support reporting of technical findings.
• Contribute to process improvements and optimization.
• Support grid outage activities with safety in mind.
• Work rotating weekday shifts with weekend/on-call on occasion.

Skills

Wind energy experience

Analytical thinking

Technical communication

Team collaboration

Problem solving

Travel up to 20%

Education

Bachelor's or Master's in Engineering

Tools

SCADA systems

Electrical schematics

Job description

ROC Technical Lead - Wind Remote Operations

Job Description Summary

Job Description

ROC Technical Lead - Remote Operations Center (Wind Energy)

Barcelona, Spain

About us

At GE Vernova, you are part of a global mission to electrify the world and accelerate the transition to more sustainable energy. With a legacy of engineering excellence and innovation, you help deliver reliable, affordable, and lower-carbon power that supports communities, industries, and everyday life.
Your work directly contributes to shaping the future of energy.

About the role

As a ROC Technical Lead, you support the safe and efficient operation of advanced offshore wind assets from a remote operations center. You play a key role across both commissioning and service phases, helping ensure turbines perform reliably throughout their lifecycle.
You work closely with site teams and engineering experts to detect, analyze, and resolve technical issues, ensuring stable operations and continuous improvement.

What you'll do

• Monitor turbine performance and respond to alarms or abnormal conditions
• Support commissioning and service activities through remote diagnostics and troubleshooting
• Assist field teams in resolving technical issues and restoring performance
• Escalate complex issues with clear and structured technical information
• Collaborate with engineering and support teams to resolve problems
• Analyse operational data to identify faults, trends, and improvement opportunities
• Support reporting and communication of technical findings
• Contribute to process improvement and operational optimisation
• Support grid outages when required, prioritising safety and compliance
• Work on a rotating weekday shift schedule with occasional on-call support during weekends and public holidays

What you bring

• Bachelor's or Master's degree in Engineering, or equivalent experience in the wind energy sector
• Hands‑on experience with wind turbines or similar electromechanical systems in operational environments
• Ability to read electrical schematics and apply them in troubleshooting and field support situations
• Experience with SCADA systems and other digital monitoring tools
• Strong analytical and problem‑solving skills with clear technical communication, calm structured approach under pressure, and a collaborative, proactive mindset
• Availability to travel up to 20% of the time, if required.
• Fluent English (spoken and written), willingness to relocate to Barcelona and EU work eligibility.

Nice to have

• Control room or remote operations experience
• Offshore wind or commissioning experience
• Exposure to advanced turbine control systems (e.g., MarkVIe or similar)
• Experience working in multicultural teams
• Fluent in Spanish (spoken and written)

Ways of working

You work on a rotating weekday shift schedule (Monday to Friday), covering morning and afternoon shifts.
You also take part in an on‑call rotation for occasional weekend and public holiday support.

Our culture

At GE Vernova, you help drive the transition to a more sustainable energy future. Every contribution matters as we work to deliver reliable power worldwide.
We support your growth through learning, development, and internal mobility, helping you build a career that evolves with you.
We are committed to inclusion and diversity, creating an environment where everyone can thrive and contribute.

Join us

If you want to work at the forefront of wind energy and help shape the future of global power systems, this is your opportunity to make an impact.

Additional Information

Relocation Assistance Provided: No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.