Case Processing Manager, Team Lead (Pv Manager)

PrimeVigilance Ltd.; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Ergomed Group is seeking an experienced ICSR Team Manager to lead pharmacovigilance activities and ensure high-quality ICSR processing. You will oversee a team of ICSR staff, develop project KPIs, and implement process improvements in collaboration with the ICSR Operational Lead.

The role includes acting as LCPPV for the specified country and taking on PRLS duties for the designated language, with strong emphasis on communication, planning, and cross-functional support across departments.

Formación

• Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance
• 5-6 years of work experience in pharmacovigilance within which minimum 3 year of work experience in line manager role.
• Excellent communication (written and verbal) skills
• Organization skills, including attention to details and multitasking
• Planning and time management
• Technical skills
• Advanced literacy (MS Office)

Responsabilidades

• Providing support to other activities undertaken by the project team on behalf of the client and the company
• Line Manages assigned ICSR staff
• Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency)
• Proposes process changes to ICSR Operational Lead
• Manages ICSR deviations with ICSR Operational Lead support
• Reviews trackers and timesheet data and ensures accuracy
• Is involved in ICSR processing and 2nd QC of cases
• Support other departments, as approved and instructed by ICSR Operational Lead
• Operates as the assigned team SME and supports other SMEs
• Supporting the RA & PV Network Department as needed, including acting as the LCPPV (Local Contact Person for Pharmacovigilance) for the specified country and taking on the role of PRLS (Person Responsible for Local Screening) for the designated language, as agreed with the line manager

Conocimientos

Excellent communication

Organization skills

Planning and time management

Technical skills

MS Office

Educación

Life science graduate / pharmacy / nursing or healthcare qualification

Descripción del empleo

• Providing support to other activities undertaken by the project team on behalf of the client and the company
• Line Manages assigned ICSR staff
• Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency)
• Proposes process changes to ICSR Operational Lead
• Manages ICSR deviations with ICSR Operational Lead support
• Reviews trackers and timesheet data and ensures accuracy
• Is involved in ICSR processing and 2nd QC of cases
• Support other departments, as approved and instructed by ICSR Operational Lead
• Operates as the assigned team SME and supports other SMEs
• Supporting the RA & PV Network Department as needed, including acting as the LCPPV (Local Contact Person for Pharmacovigilance) for the specified country and taking on the role of PRLS (Person Responsible for Local Screening) for the designated language, as agreed with the line manager

Qualifications

• Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance
• 5-6 years of work experience in pharmacovigilance within which minimum 3 year of work experience in line manager role.
• Excellent communication (written and verbal) skills
• Organization skills, including attention to details and multitasking
• Planning and time management
• Technical skills
• Advanced literacy (MS Office)

Additional Information

When you join Ergomed Group, you make a difference by helping to bring safe and effective pharmaceutical treatment to patients around the world. You’ll join a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting.

We are diverse in many ways, yet our values unite us. Our values are how we work, not words on a wall. If they sound like you, you will feel at home here.

Quality: we hold ourselves to the standard patients deserve.

Integrity and trust: we do the right thing, especially when it is hard.

Drive and passion: we care about the outcome, because someone is waiting on it.

Agility and responsiveness: we move quickly, because patients cannot wait.

Belonging: everyone is welcome, and every voice counts.

Collaborative partnerships: we go further by going together.

We look forward to welcoming your application.