Care Expert - Spain

Alan; Madrid; Híbrido; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stimulating environment and perks

Descripción de la vacante

Alan is hiring across Spain to build a new standard in prevention insurance. As a Care Expert, you will transform member requests into delightful experiences, guiding them with clear, accurate information and timely responses.

Your role blends understanding of the Spanish healthcare system with support for our B2B partners, dedicating most of your time to member care while exploring innovative Care projects.

Formación

• 2+ years in a customer-support role.
• Fluent written and spoken Spanish and English.
• Empathetic mindset with problem-solving focus.
• Love written communication and digital tools/AI.
• Collaborative and entrepreneurial mindset.
• Knowledge of the Spanish healthcare system is a plus (we will teach you).

Responsabilidades

• Transform member requests into delightful experiences.
• Provide meaningful solutions and timely responses.
• Offer crystal-clear, accurate information.
• Guide members through Alan's processes.
• Lead Care projects and process improvements.

Conocimientos

Bilingual Spanish/English

Empathy

Written communication

Customer-focused

Descripción del empleo

Health can’t wait

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

Your mission

Helping our members

As a Care Expert, Your Primary Mission Is To Transform Member Requests Into Delightful Experiences. You'll Be Their Trusted Guide, Providing

• Meaningful solutions that make a real difference
• Swift, timely responses when they need you most
• Crystal‑clear, accurate information
• Transparent and helpful guidance every step of the way

You’ll dive into the fascinating world of healthcare, mastering both:

• The intricacies of the Spanish healthcare system
• The unique needs of our B2B partners who’ve chosen Alan as their corporate health insurance provider

Your role sits at the heart of what makes Alan special – turning complex healthcare questions into simple, human experiences.

Improving Alan

Your time at Alan: A perfect balance

• 80% dedicated to providing exceptional member support
• 20% driving innovative Care projects tailored to your unique expertise

Project leadership opportunities

Drive Process Excellence

• Identify and implement key improvements
• Transform data insights into actionable solutions
• Lead end‑to‑end implementation

Team impact

• Guide and inspire fellow Alaners
• Build high‑performing project teams
• Shape the future of Care at Alan

Example of projects you might lead

• Design member empowerment initiatives that boost autonomy
• Collaborate on cross‑community product innovations
• Help us grow by attracting top Care talent

Your projects will be shaped by your passions and expertise, making each role truly unique!

Join the Care team!

You will be a good fit for the role if you:

• Have 2+ years of experience in a customer‑support role
• Master Spanish and English at a full working proficiency level (written and spoken)
• Have a passion for caring for members, and solving their problems
• Love written communication
• Navigate technology with confidence and embrace digital tools and AI
• Have a very empathetic mindset
• Are motivated and entrepreneurial
• Thrive in collaborative environments where you can both learn and share knowledge
• Bonus points if you know how the Spanish healthcare system works — we will teach you if you don’t.

How we work

• Location: You must be legally eligible to work from Spain.
• Hybrid work: We offer remote work flexibility but we value in‑person collaboration a lot.

Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.

If you identify as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

You want to know more about Alan?

Perks & Benefits

• Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co‑workers.

A strong culture

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work.