Camareros Y Baristas (Hostelería Y Turismo)

Domestiko.Com; Torrelavega; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Bonuses

Career development

Job summary

Domestiko.Com is seeking a dedicated Camarero/a de Sala for a fully remote role. You will manage online reservations, greet virtual guests, coordinate with the virtual kitchen, and guide diners through the digital dining process from home.

The ideal candidate has at least 2 years in hospitality, excellent written and spoken communication, and proficiency with online tools and reservation systems. Fluency in Spanish is required, and English is a plus.

Qualifications

• Minimum of 2 years in hospitality or similar customer-facing role.
• Excellent written and verbal communication with a friendly, professional demeanor.
• Proficiency with online communication tools, video conferencing, and reservation systems.
• Ability to work independently in a remote setting with strong time management.

Responsibilities

• Manage online reservations and guest communication via digital platforms.
• Greet virtual guests and guide them through online ordering and dining process.
• Coordinate with culinary team to ensure timely virtual dining experiences.
• Address guest inquiries and resolve issues during virtual meals.
• Maintain detailed records of guest interactions and feedback.
• Uphold service standards and positive brand image in digital interactions.
• Collaborate with marketing on virtual event promotions.
• Develop new service protocols for remote dining landscape.
• Ensure all digital tools are used effectively to enhance guest experience.
• Contribute to team meetings with insights for improvement.

Skills

Customer service

Communication skills

Digital tools

Reservation systems

Spanish fluency

English knowledge

Time management

Tools

Reservation software

Video conferencing tools

Job description

Our client is a leading innovator in the virtual hospitality space, offering unique online dining experiences. We are seeking a dedicated and personable Camarero/a de Sala with a passion for delivering exceptional service in a remote setting. This role is fully remote, allowing you to connect with guests from the comfort of your home. You will be responsible for managing online reservations, coordinating with virtual kitchen staff, and ensuring a seamless and enjoyable dining experience for our clientele. This is an exciting opportunity to be at the forefront of digital hospitality, utilizing technology to create memorable moments for customers worldwide. We value proactive individuals who thrive in a virtual team environment and are committed to maintaining the highest service standards.

Key Responsibilities

• Manage online reservations and guest communication via digital platforms.
• Greet virtual guests and guide them through the online ordering and dining process.
• Coordinate with the culinary team to ensure timely preparation and delivery of virtual dining experiences.
• Address guest inquiries and resolve any issues that may arise during their virtual meal.
• Maintain detailed records of guest interactions and feedback.
• Uphold service standards and ensure a positive brand image in all virtual interactions.
• Collaborate with the marketing team on promotional activities for virtual events.
• Assist in developing new service protocols for the evolving remote dining landscape.
• Ensure all digital tools and platforms are used effectively to enhance guest experience.
• Contribute to team meetings and share insights for continuous service improvement.

Requirements

• Minimum of 2 years of experience as a Camarero/a de Sala or similar customer-facing role in hospitality.
• Proven ability to deliver outstanding customer service in a high-pressure environment.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Proficiency in using online communication tools, video conferencing, and reservation systems.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated home office setup are essential.
• Must be comfortable and adept at using technology for service delivery.
• Fluency in Spanish is required; knowledge of English is a significant advantage.
• Must be available to work flexible hours, including evenings and weekends, to accommodate guest schedules.

Benefits

• Fully remote work position, offering flexibility and work-life balance.
• Competitive salary and potential for performance bonuses.
• Opportunity to be part of a pioneering company in the digital hospitality sector.
• Access to cutting-edge virtual service technology.
• Professional development and training opportunities.
• Collaborative and supportive remote team culture.