Business Project Senior Analyst - Cigna Healthcare

Cigna Health and Life Insurance Company; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Cigna Healthcare, a division of The Cigna Group, seeks a Business Analyst to join the Provider Organization in Madrid. You'll work with the Portfolio Lead, Business Owners and Product teams to drive value from idea through release within agile value streams.

The role emphasizes requirements analysis, process improvement and close collaboration across delivery teams. A 5+ year track record in business analysis or agile delivery is required, with root-cause thinking and a proactive mindset

Formación

• 5+ years in business analysis, process engineering or agile delivery with a proven delivery track record.
• Experience in Eligibility, Claims, Pre-authorization, Network, Strategy, Finance or Change management is a plus.

Responsabilidades

• Identify pain points and opportunities to improve provider or operational experience.
• Support analysing and sizing the initiative impact.
• Onboard relevant experts for prioritized initiatives and ensure collaboration with agile delivery teams.
• Foster agile ceremonies and ensure teams participate as needed.
• Collaborate with product teams to document actionable business requirements.
• Run analysis and mapping to support solution design.
• Contribute to discovery sessions led by Product teams.
• Drive continuous improvement across teams and monitor product performance.

Conocimientos

Analytical Thinking

Collaboration

Facilitation

Adaptability

Agile Mindset

Curiosity

Proactivity

Educación

Bachelor’s degree in Business or related field

Master’s degree (asset)

Descripción del empleo

About the team & role

The Business Analyst is a critical team member working closely with the Portfolio Lead, Business owners and the Product teams to ensure successful execution of key initiatives in the Provider Organization. He / she plays a central role in the day to day execution of the Provider Organization agile delivery. The Business Analyst will be part of a very energetic and enthusiastic team leading innovative initiatives meant to exponentially transform the provider experience and internal operations. He / she will be assigned to Value Streams, offering the candidate an unique position to follow through from idea inception, intake submission, until work breakdown, delivery, testing and release. A Value Stream is a relatively new agile concept in Cigna used to describe the sequence of steps used to deliver value to the customer (e.g. provider, client, internal employee). It includes the whole sequence to delivery of value and the people who do the work, the systems, and the flow of information and materials. Example: the sum of steps required to pay a provider claim from claim submission until payment and confirmation of payment is released can be a value stream.

Key Responsibilities

• Work with Portfolio Lead and Business Owners in identifying the pain point and potential opportunity to improve the provider or operational experience
• Support analysing and sizing the initiative impact
• For prioritized initiatives, help identify and onboard relevant experts
• Ensure experts and agile delivery teams are connected and collaborate accordingly at each step in the agile delivery journey
• Ensure experts are familiar with agile ceremonies and attend, as and when needed
• Collaborate with product teams to analyse and document business requirements, ensuring they are well-understood and actionable for delivery teams.
• Run analysis, mapping and investigations to support solution design
• Contribute to discovery sessions lead by Product teams
• Drive a culture of learning and adaptation by identifying opportunities for process refinement and actively contributing to agile best practices across teams.
• Work closely with Product teams to monitor and report product performance
• Support the intake submission process as and when needed

Skills and Competencies

Required 5+ years of experience in business analysis, process engineering, agile delivery, with a strong track record of successful delivery of commitments. Experience in one of these areas is a plus: Eligibility, Claims, Pre-authorization, Network, Strategy, Finance, Change management

• Analytical Thinking: Ability to assess complex business processes and identify areas for improvement.
• Collaboration: Works effectively with product teams, agile delivery teams, and subject matter experts to achieve shared goals.
• Excellent facilitation of meetings, workshops, defining clear agenda, writing minutes and following up on actions agreed
• Adaptability: Thrives in fast-paced, change-driven environments and embraces a culture of learning and continuous improvement.
• Agile Mindset and certification are desirable. Understands agile methodologies and actively contributes to agile best practices and ceremonies. Training and coaching will be provided in the role.
• Bachelor’s degree in Business or a related field; Master’s degree is an asset.
• Curious to learn, to grown, see the opportunity in the unknown
• Proactive, always on the look out for ways to improve our ways of working
• Was a detective in a previous life, likes to investigate and know the root cause
• Follows through on commitments and is a reliable team member

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.