Billing Tech Lead - SAP/SaaS & Cloud
Ingram Micro
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Descripción de la vacante
Ingram Micro is seeking a Billing Technical Support leader to guide a team responsible for complex billing, invoicing, and cloud platform issues. You will collaborate with Engineering, Product, Finance, and Vendor teams to ensure accurate billing experiences for customers.
The role requires 6–10+ years in billing support, strong troubleshooting, and expertise with SAP and SaaS billing. You will own processes, SLAs, post-incident reviews, and knowledge-base improvements to reduce escalations and
Formación
- 6–10+ years in billing technical support.
- Experience with SAP and SaaS billing platforms.
- Strong troubleshooting and escalation management skills.
- Familiarity with APIs, databases, and cloud services.
- Experience with ticketing systems and knowledge bases.
- Excellent communication and analytical abilities.
Responsabilidades
- Lead and mentor a Billing Technical Support team.
- Oversee daily billing support operations and on-call rotations.
- Resolve complex billing and platform issues with cross-functional partners.
- Guide engineers through troubleshooting and root cause analysis.
- Drive process improvements, SLAs, and incident reviews.
- Maintain documentation and knowledge base content.
Conocimientos
Herramientas
Descripción del empleo
Ingram Micro is seeking a Billing Technical Support leader to guide a team responsible for complex billing, invoicing, and cloud platform issues. You will collaborate with Engineering, Product, Finance, and Vendor teams to ensure accurate billing experiences for customers.
The role requires 6–10+ years in billing support, strong troubleshooting, and expertise with SAP and SaaS billing. You will own processes, SLAs, post-incident reviews, and knowledge-base improvements to reduce escalations and
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