Barcelona-based Global CX Training & Onboarding Specialist

Quince; Barcelona; Presencial; EUR 53.000 - 63.000; Jornada completa

Descripción de la vacante

Quince is seeking a CX Learning & Development Specialist to join our growing Barcelona team. The role focuses on onboarding, nesting, and ongoing enablement for our global Customer Care organization, using AI-enabled learning tools and scalable formats to accelerate time-to-proficiency.

Reporting to the Sr. Learning & Development Manager, you will deliver high-quality facilitation, coaching, and performance diagnostics, contributing to customer experience improvements and business impact.

Formación

• Bachelor's degree or equivalent experience.
• 4–6+ years of experience in customer experience training or learning roles.
• Strong facilitation and coaching skills with ILT and VILT delivery experience.
• Proven ability to leverage learning technology and AI-assisted tools to increase throughput while maintaining quality.
• Data literacy to interpret QA/CSAT/time-to-proficiency signals and improve outcomes.
• Excellent written and verbal communication; strong organizational skills; travel up to 25%.

Responsabilidades

• Lead end-to-end onboarding experiences to accelerate ramp and confidence.
• Facilitate live and virtual learning sessions using adult learning best practices.
• Deliver nesting experiences as guided practice labs with AI-enabled tools.
• Support onboarding at scale with LMS workflows and concurrent cohorts.
• Progress learners based on demonstrated proficiency and readiness.
• Design targeted upskilling and refresher training based on performance trends.

Conocimientos

Facilitation

Coaching

ILT/VILT delivery

AI-assisted tools

Data literacy

Organizational skills

Communication skills

Global mindset

Time management

Travel readiness

Educación

Bachelor's degree or equivalent experience

Herramientas

LMS

eLearning platforms

Descripción del empleo

Quince is seeking a CX Learning & Development Specialist to join our growing Barcelona team. The role focuses on onboarding, nesting, and ongoing enablement for our global Customer Care organization, using AI-enabled learning tools and scalable formats to accelerate time-to-proficiency.

Reporting to the Sr. Learning & Development Manager, you will deliver high-quality facilitation, coaching, and performance diagnostics, contributing to customer experience improvements and business impact.