Banquet Server (Substitution Contract) - W Barcelona

W Hotels; Barcelona; On-site; EUR 18,000 - 27,000; Full time

Job summary

W Hotels in Barcelona is seeking a non-management Full Time Food & Beverage Associate to serve courses and beverages, manage table settings, and assist guests with menu selections. You will coordinate with the kitchen, process orders, and ensure guest satisfaction while maintaining cleanliness and safety standards.

The role requires at least 1 year in a related role, a high school diploma or GED, and fluency in Spanish with good English (B2). Experience with MICROS is a plus for order processing.

Qualifications

• High school diploma or GED or equivalent.
• At least 1 year of related work experience.
• Fluency in Spanish with good English (B2) proficiency.

Responsibilities

• Serve food courses and alcoholic beverages to guests.
• Set tables according to event type and service standards.
• Answer questions on menu selections and communicate with kitchen regarding questions, wait times, and availability.
• Record transactions in MICROS system at the time of order.
• Ensure guest satisfaction and maintain cleanliness of work areas throughout the shift.
• Complete closing duties and restock items; present accurate checks and process payments.
• Follow safety policies and protect company assets; maintain professional appearance and confidentiality.

Skills

Spanish language

English language (B2)

Education

High School Diploma/GED

Tools

MICROS system

Job description

Additional Information

Job Number 26143810

Job Category Food and Beverage & Culinary

Location Placa de la Rosa dels Vents 1, Final Passeig de Joan de Borbo, Barcelona Barce 8039, SpainVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None
• Languages: Fluency in Spanish and good level of English (B2)

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.