Ambassador / Bellhop (Substitution Contract) - W Barcelona

W Hotels; Barcelona; Vor Ort; EUR 24.000 - 36.000; Vollzeit

Zusammenfassung

W Hotels in Barcelona is seeking a Front Desk/Guest Services Associate to engage hotel guests and activate lobby services including Restaurant & Bar, Front Desk, and Lounge. You will respond to guest requests for special arrangements, arrange transportation, and coordinate with various departments to fulfill needs.

The ideal candidate has at least 1 year of related experience, a high school diploma or GED, and holds a valid driver license. Fluency in Spanish and English is required.

Qualifikationen

• Education: High school diploma or GED.
• Related Work Experience: At least 1 year of related work experience.
• License or Certification: Driver License is mandatory.
• Language: Fluency in Spanish and English.

Aufgaben

• Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.).
• Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
• Gather, summarize, and provide local area knowledge to inform guests about the property and surrounding area amenities.

Kenntnisse

Fluency in Spanish and English

Ausbildung

High school diploma or GED

Jobbeschreibung

Additional Information

• Job Number 26143813
• Job Category Rooms & Guest Services Operations
• Location Placa de la Rosa dels Vents 1, Final Passeig de Joan de Borbo, Barcelona Barce 8039, Spain
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management

Position Summary

Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: Driver License is mandatory
• Language: Fluency in Spanish and English

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.