AWS Service Delivery Lead: End-to-End IT & Cloud Ops

Tata Consultancy Services

Madrid

Hybrid

EUR 60,000 - 90,000

Full time

2 days ago

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Job summary

Tata Consultancy Services (TCS) is seeking a Service Delivery Manager - AWS to oversee end-to-end IT service delivery in a hybrid Madrid setup. You will coordinate governance across TCS, AWS and client stakeholders, monitor performance, drive improvements and lead cross-functional teams in a dynamic enterprise environment.

Ideal candidates bring strong IT service management and ITIL background, fluent Spanish, and business English.

Qualifications

Strong experience as a Service Delivery Manager in enterprise IT services.
Excellent customer-facing communication and stakeholder-management skills.
Experience with service governance, reporting, risk management and escalation.
Ability to coordinate multidisciplinary and multi-company teams.
Fluent Spanish and business-level English.

Responsibilities

Manage end-to-end IT service delivery and act as a key operational point of contact.
Coordinate governance and communication across TCS, AWS and customer stakeholders.
Monitor service commitments, risks, issues, actions and operational performance.
Lead service reviews and ensure timely reporting and escalation.
Drive corrective actions and continuous service improvement.
Coordinate delivery teams and maintain clear ownership of operational priorities.
Service reporting and operational performance monitoring.