Assistant Store Manager - La Roca - Barcelona

BIMBA Y LOLA; Barcelona; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

BIMBA Y LOLA is looking for an Assistant Manager in Barcelona to lead the store in collaboration with the Store Manager, delivering outstanding customer service and acting as the principal brand ambassador. You will drive sales, maintain visual standards, and oversee daily operations when the SM is absent.

You will train the team, motivate staff, manage stock and cash processes, and ensure the omnichannel experience aligns with brand philosophy.

Formación

• Experience in store management and leadership
• Excellence in customer service and communication
• Ability to train and motivate staff and manage daily operations

Responsabilidades

• Maximize store sales and foster customer relationships
• Meet store targets and KPIs
• Support Store Manager with business strategies and brand ambassador duties
• Maintain high standards of visual merchandising and store presentation
• Manage opening/closing procedures, cash control, and stock room organization
• Provide feedback and training to team, ensuring a positive work atmosphere
• Align with omnichannel strategy to deliver a seamless BYL Experience
• Keep up-to-date with BYL product knowledge and fashion trends
• Ensure compliance with company procedures and brand guidelines

Descripción del empleo

BIMBA Y LOLA is a creative collective. A multidisciplinary group of people spreading art and culture through fashion. We believe in creativity and its power to shape a better world. Creativity for external and internal use only. Creativity for each and everyone. Deeply fresh, seriously playful.

From Spain to the world.

Vigo, 2005.

What are we looking for?

In close collaboration with the Store Manager, the Assistant Manager should be an example for the Sales Assistants, bringing excellent customer service, becoming our principal brand ambassador, and helping to build the best BYL Experience.

Your main goal will be to be responsible for the overall store management, drive sales and enhance customer experience, and assume the responsibilities and duties when the Store Manager is not in the store

RESPONSIBILITIES & DUTIES

• Responsible for maximizing the global sales performance by fostering the relationship with the customer
• Help to meet the store targets (sales goals and KPIS)
• Help the SM to develop business strategies and innovative ideas that will help to achieve success
• Be aware of the brand concepts and company philosophy to become a Brand Ambassador
• Maintain the sales floor and visual display to a high standard in line with the Brand Guidelines
• Guarantee the image of the team complying with the uniformity protocol
• Follow the Company operational guidelines and policies in each of the store zones (window display, shopfloor, fitting room, cash area and stock room).
• Know and follow up all the Store Procedures Manuals uploaded to BYL SharePoint
• Oversee the daily operation in the store, making sure that it runs smoothly and effectively
• Help and support the SM on managing and organizing day-to day duties in the store, regarding Customer Service, Product, Visual Merchandising, Stockroom organization, Special Campaigns set-up and other additional tasks needed.
• Responsible for opening and closing the store and cash control and help SM in administrative matters
• Stock counting and control, deliveries organization and stockroom maintenance.
• Be an inspiration and a shining example of well behavior for the team
• Help the SM to train the team and new staff when needed
• Motivate them and keep a great work atmosphere providing continuous feedback
• Give a supportive feedback based on respect and integrity
• Develop and enhance the database by doing customers cards reaching the percentage required
• Deal positively with possible conflicts that arise from customers (complains and quality incidences)
• Aling with the company´s omnichannel strategy to guarantee a unique experience
• Support the SM on training and motivating the team to boost the Web sales
• Demonstrate a deep BYL product knowledge, based upon the training programme provided, as well as keeping up to date with fashion environment and trends to make effective presentations and be prepare for all customers’ needs
• Ensure VM standards on the window display and shop floor to guarantee a good product exposition maximizing product display depending on sales ranking and needs
• Provide feedback on product needs to SM depending on customers request and sales
• Stock control and inventories following the Company procedures

*At BIMBA Y LOLA, we strive to create diverse teams that bring new perspectives, creativity, and complementary experiences. Our policy establishes the obligation to ensure recruitment processes that are transparent, objective, and free from bias.*