Assistant Front Office Manager (m/f/d) in Mallorca

Hospitaliti; Santañí; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

ROBINSON CALA SERENA in Cala d'or is seeking an Assistant to support the Front Office Manager at the club. You will help manage the reception area and, with your organisational talent, motivate others and act as a manager for quality.

You are the friendly face guests meet from arrival to departure. In this role you will ensure smooth check-in and check-out, coordinate reservations and enquiries, and assist with events and functions.

Formación

• Completed training as a hotel specialist.
• Experience at the reception desk in upscale hotel industry.
• Initial management experience.
• Knowledge of a hotel reservation system.
• Enjoy dealing with guests.

Responsabilidades

• Ensure optimal quota utilisation in the absence of the manager.
• Coordinate arrival, departure, check-in and check-out.
• Process reservations and enquiries.
• Support the organisation of events and functions.
• Ensure smooth reception and back office operations.
• Work closely with other departments and support them.

Conocimientos

Guest service

Reception experience

Team leadership

Reservation system knowledge

Interpersonal skills

Educación

Hotel specialist training

Herramientas

Hotel reservation system

Descripción del empleo

ROBINSON CALA SERENA is hiring through Hosco in Cala D'or.

First impressions count, especially for our ROBINSON guests. As Assistant, you support together with the Front Office Manager the reception area at the club and simultaneously, you have a talent in organisation, able to motivate others and are a manager for quality. Along with your team, you make sure that nothing goes amiss with our guests from arrival to departure time. Not only do you hold everything together behind the scenes, at the same time, you are the bright face in the foreground.

ABOUT THE JOB

• You ensure optimal quota utilisation in the absence of the manager
• You coordinate the arrival and departure as well as the check-in and check-out of guests.
• You process reservations and enquiries
• You support the organisation of events and functions
• You ensure that everything runs smoothly at reception and in the back office
• You work closely with other departments and support them

ABOUT YOU

• You have completed training as a hotel specialist
• You have experience at the reception desk in the upscale hotel industry
• You have initial management experience
• You have knowledge of a hotel reservation system
• You enjoy dealing with guests