Area Manager Operations, Operations

Amazon; Zaragoza; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Amazon in Zaragoza is seeking an Area Manager to lead a site team, drive safety culture, and ensure quality and productivity in operations.

You will oversee process improvements, work with management to standardize shift practices, and mentor new managers while delivering on customer demand.

The role involves diverse daily tasks on a shift basis at a site, with a focus on continuous improvement and operational excellence.

Formación

• Bachelor's degree or higher required.
• Experience leading teams of people.
• Experience collaborating with multiple stakeholders.
• Strong data analysis to drive decisions.
• Advanced English and Spanish proficiency.

Responsabilidades

• Create, oversee, and drive a culture of safety and wellbeing.
• Analyse and implement changes to sustain high quality and productivity.
• Oversee projects to streamline processes and improve service quality.
• Analyse shift performance and take actions to improve operations.
• Collaborate with management to standardise shift practices.

Conocimientos

Bachelor's degree

People management

Stakeholder management

Data-driven decisions

English & Spanish proficiency

Educación

Bachelor's degree, or Advanced degree

Herramientas

Microsoft Office

Descripción del empleo

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

Create, oversee, and drive a culture of safety and wellbeing

Analyse and implement changes to keep quality and productivity at a consistently high level

Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility

Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence

Work collaboratively with management-level colleagues to standardise shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

About the team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

Basic Qualifications

• Bachelor's degree, or Advanced degree

• Experience in people management

• Experience working with multiple groups of stakeholders

• Experience using data analysis to drive business decisions

• Advanced proficiency in verbal and written English and Spanish

Preferred Qualifications

• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma

• Experience in warehouse operations and logistics or equivalent

• Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint etc.) in a professional environment

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.