Application Support Engineer — Blockchain Security & AI Automation

Crypto Pro Network; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Hybrid/Remote work

Crypto.com visa card

Annual leave

Internal mobility program

Descripción de la vacante

Crypto.com is seeking an Application Support Engineer to bolster security and AI automation for its blockchain platform. You will ensure production stability, manage environments, and drive incident RCA and continuous improvement across the stack.

The role emphasizes collaboration with security and engineering teams, leveraging AI/LLMs to automate workflows and monitoring. Hybrid or remote work options are available.

Formación

• Bachelor level or higher in CS/Engineering/IT required.
• Experience supporting applications in a production environment is preferred.
• Strong written and verbal communication to bridge users and engineering teams.

Responsabilidades

• Ensure uptime and stability of production applications and blockchain infrastructure.
• Manage pre-production and staging environments for smooth delivery.
• Lead incident triage, root cause analysis, and post-resolution follow-ups.

Conocimientos

Rust

Python

Node.js

Golang

Educación

Bachelor's degree in Computer Science/Engineering/Information Technology

Descripción del empleo

Application Support Engineer — Blockchain Security & AI Automation

At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors. The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS.

About the team/project:

The blockchain security team is utilizing core Blockchain technologies, smart contracts and other building blocks that allow us to create unique digital asset interfaces for our users. They specialise in secure development, confidential computing technology and advanced cryptographic techniques. It is a unique opportunity to work on the future of this exciting industry.

Key Responsibilities:

Production Excellence & Stability

• Guardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure.
• Environment Management: Oversee pre-production and staging environments to ensure seamless delivery.
• Incident & Problem Management: Lead the triage of application alerts, conduct deep-dive root cause analysis (RCA), and manage post-resolution follow-ups to ensure issues never resurface.
• Disaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes.

AI & Automation Innovation

• Support Transformation: Apply hands‑on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting.

Technical (Web 3 and Blockchain) Research

• Proactively keep abreast with updates on supported blockchains and DApps, and demonstrate a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact of supportability on our product.

Requirements:

• “Support Nature” mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stability.
• Past job experiences in supporting applications.
• Hands‑on experience in using AI/LLMs to automate workflows, or infrastructure monitoring.
• Strong communication to bridge between end‑users and the engineering team, such as the ability to distill complex application/blockchain/DApps issues into clear, empathetic updates for users, while simultaneously delivering root‑cause data to engineers to expedite fixes.
• Degree in Computer Science or Engineering or Information Technology or similar discipline.
• Knowledge in programming languages such as Rust or Python or Node.js or Golang.

Nice to Have:

• Blockchain/Web3 technical depth with hands‑on experience writing and deploying DApps in Solana or EVM. Practical experience with staking across blockchains.

Benefits:

Competitive salary.

Medical insurance package with extended coverage to dependents.

Attractive annual leave entitlement including birthday and work anniversary.

Work flexibility—flexi‑work hour and hybrid or remote set‑up.

Internal mobility program can offer employees a diverse scope.

Crypto.com visa card provided upon joining.

Equal Opportunity:

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.