AI Developer / Software Engineer

Omilia; España; On-site; EUR 50,000 - 75,000; Full time

Benefits offered by this job

24 days annual leave

MacBook Pro + hardware shipped to you

Annual 360-degree performance review

Onboarding buddy system

Learning & certifications library

Claude Enterprise subscription access

Job summary

Omilia seeks an AI Developer / Software Engineer to evolve the Drive-Thru Voice AI for Quick Serve Restaurants, spanning engineering, AI/LLM, and conversation analysis on a live, scale-tested system used in thousands of restaurants.

You will build features, prototype AI capabilities, fine-tune LLMs, review dialogs for accuracy, and collaborate with customers to translate requirements into production-ready logic, all while communicating in English and meeting tight deadlines.

Qualifications

• Academic degree in CS or related field.
• At least 1 year of software or AI engineering experience.
• Excellent English communication skills.
• Customer-facing experience and ability to meet deadlines.
• Analytical thinking with attention to detail.

Responsibilities

• Build features, fix bugs, test and deploy releases for the Drive-Thru Voice AI solution.
• Integrate with client systems as required for assigned work.
• Prototype AI features and fine-tune LLMs for voice ordering, turning prototypes into production solutions.
• Review real drive-thru dialogs, assess performance, and identify opportunities to improve accuracy and user experience.
• Work with customers and internal stakeholders to gather business requirements and implement the application logic.
• Shift effort across engineering, AI/LLM, conversation analysis, and customer work as project needs change.
• Communicate clearly in English in both technical and customer-facing contexts, and deliver within demanding deadlines.

Skills

English proficiency

Communication skills

Analytical thinking

Attention to detail

Customer-facing

Education

Bachelor's degree in Computer Science or related field

Tools

Java 17

Spring Framework

REST/SOAP

GitLab

CI/CD

SQL databases

Vector databases

Job description

Role Purpose

The AI Developer / Software Engineer helps evolve Omilia's Drive-Thru Voice AI solution for Quick Serve Restaurants. The role works across the whole product — engineering and AI/LLM development, conversation analysis, and customer work — on a live system used at scale in thousands of restaurants. The balance across these areas shifts with project needs.

Accountabilities

• Engineering — Build features, fix bugs, test and deploy releases, and integrate with client systems
• AI/LLM — Prototype AI features, fine-tune LLMs for voice ordering, and turn them into production solutions
• Conversation analysis — Review real dialogs, assess performance, and identify improvement opportunities
• Customer work — Gather business requirements and build the application logic to meet them

Key Responsibilities

• Build product features and fix bugs for the Drive-Thru Voice AI solution, including testing and deploying releases
• Integrate with client systems as required for assigned work
• Prototype AI features and fine-tune LLMs for voice ordering, turning promising prototypes into production solutions
• Review real drive-thru dialogs, assess performance, and identify opportunities to improve accuracy and user experience
• Work with customers and internal stakeholders to gather business requirements and implement the application logic that meets them
• Shift effort across engineering, AI/LLM, conversation analysis, and customer work as project needs change
• Communicate clearly in English in both technical and customer-facing contexts, and deliver within demanding deadlines

Requirements

Required:

• Academic degree in Computer Science, Computational Linguistics, Natural Language Processing, a related field, or equivalent experience
• At least 1 year of experience as a Software Developer or AI Engineer
• Excellent command of spoken and written English
• Excellent communication skills; customer-facing
• Ambition, enthusiasm and eagerness to learn, with aptitude for analytical and creative thinking and sharp attention to detail
• Accountable within demanding deadlines

Nice to have

• Experience with conversational automated dialog systems, either voice- or chat-based. Experience in any other production-level NLU/NLP solutions will also be considered a plus
• Experience fine-tuning or training NLP/LLM models
• Knowledge of embeddings, vector databases and RAG
• Knowledge of Java 17 is a strong asset
• Experience consuming external systems such as web services (REST and SOAP)
• Experience in SQL databases
• Experience with GitLab and CI/CD processes
• Experience in Spring Framework
• Knowledge of Spanish

Benefits

• 24 days of annual leave (accrues at 2 days/month). Paid sick leave
• MacBook Pro + any necessary hardware shipped to the employee's location
• Annual 360-degree performance appraisal — drives promotions and raises
• Onboarding buddy system
• An extensive course library for learning and certifications
• Paid Claude Enterprise subscription and access to other cutting edge professional tools