ADMINISTRACION CONTACT CENTER

ES10689-HHCSPAIN AIR LIQUIDE HEALTHCARE ESPAÑA, S.L. (Homecare); Valencia; Remote; EUR 21,000 - 32,000; Full time

Job summary

Air Liquide Healthcare Iberia seeks professionals to provide telematic patient support across Spain, communicating by phone, video, and email to resolve needs quickly and courteously. You will tailor service levels to regional contracts, assist with service requests, resolve incidents remotely, and keep patients informed through clear, compliant scripts while maintaining high quality.

Fluency in Spanish and basic IT skills are required; SAP or other CRM knowledge is a plus; join a diverse,

Qualifications

• Must have completed lower secondary education (ESO) or equivalent vocational certification.
• User-level computer skills and knowledge of SAP or other CRMs.
• Good communication and social skills.

Responsibilities

• Provide telematic patient support across Spain via phone, video, and email.
• Tailor service level to regional contractual requirements and patient needs.
• Assist patients with service requests and resolve incidents efficiently while using company scripts.
• Resolve patient inquiries remotely, escalating to delegation when needed and ensuring timely follow-up.
• Attend to patient and hospital data collection and campaigns as required.

Skills

Communication skills

Computer literacy

SAP

Education

Secondary education / vocational certificate

Tools

SAP

CRM software

Job description

At Air Liquide Healthcare Iberia, we are specialists in the manufacture and comercialization of medical and healthcare gases. We manufacture and supply medical gases; we develop, install, maintain equipment and propose essential solutions for their proper use. We work with the highest safety standards in all our processes to ensure the proper use and handling of our gases, services and equipment at all times. In addition, we have a large team of experts and professionals who have an in-depth knowledge of our customers' needs.

How will you CONTRIBUTE and GROW?

Atención a pacientes de toda la Geografía Española de forma telemática (teléfono, videoconferencia, email,..) para darle solución a sus necesidades en el menor tiempo posible y de la forma más satisfactoria.

• Adecuando el nivel del servicio y la urgencia a la criticidad y la terapia de pacientes de acuerdo con las directrices dadas.
• Adecuando el nivel del servicio a las particularidades contractuales de cada región o contrato al que pertenezca el/la paciente.
• Asistir a pacientes en las peticiones de servicios o en las resoluciones de incidencias, dándole una respuesta adecuada a su necesidad pero por la vía más eficiente, usando los distintos canales abiertos por la compañía en cada momento.
• Resolución de sus incidencias de forma telemática, envío de mensajería a su domicilio, citarles para revisiones de su terapia, realizarles revisiones telemáticas de su terapia (habiendo sido formados y habilitados para ello), o si no pueden darle respuesta inmediata a su necesidad, gestionar el aviso a la delegación para su ejecución.
• Todo ello respetando al máximo la calidad del servicio y la necesidad de los/las pacientes.
• Tratar a pacientes siguiendo de manera general los Scripts proporcionados, manteniéndose actualizado con los nuevos procesos y herramientas a su disposición.
• Realización de encuestas a pacientes y hospitales.
• Realizar campañas de recogidas de datos de los/las pacientes.
• Realizar seguimiento de reclamaciones de pacientes y darles solución de la forma más rápida y eficaz posible.
• Atender necesidades de clientes de APP / WEB de Air Liquide.

Are you a MATCH?

• Educación Secundaria Obligatoria completada con experiencia profesional o con un Ciclo Formativo de Grado Medio o Certificado de Profesionalidad equivalente.
• Habilidades informática nivel usuario y conocimientos de SAP u otros CRM.
• Buenas habilidades de comunicación y sociales.

Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background.

We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

Discover what your professional journey at Air Liquide could be here!