Account Manager, Amazon Vendor Services, AVS

Amazon; Madrid; On-site; EUR 70,000 - 90,000; Full time

Job summary

Amazon in Madrid is seeking an Account Manager (Senior Brand Specialist) to own and drive the strategic relationship with a portfolio of complex vendor accounts across EU marketplaces. You will craft unified, customer-centric business plans and own vendor growth plans (VGPs) and joint business planning (JBP).

You will work cross-functionally with Category Management, Supply Chain, Finance, and Marketing, translating insights into prioritized actions that balance vendor goals with customer

Qualifications

• Bachelor's degree or equivalent work experience.
• Fluency in English (written and spoken).
• Experience influencing senior stakeholders and leading cross-functional projects.
• Experience in Retail, FMCG, or client/vendor-facing environments.
• Advanced proficiency in Excel and data analysis tools.

Responsibilities

• Own and drive growth strategy for a portfolio of Pan-EU vendor accounts.
• Lead Pan-EU supply-chain strategy and drive operational improvements.
• Define and execute marketing strategies to drive traffic, conversion, and brand growth.
• Drive strategic selection expansion and product lifecycle management.
• Lead cross-functional initiatives with internal teams and translate insights into actions.
• Mentor and coach junior team members within the team.

Skills

Fluent English

Stakeholder influence

Cross-functional leadership

Data analysis

Excel proficiency

Education

Bachelor's degree or equivalent

Tools

Excel

BI tools

Job description

Description

AVS is a paid B2B service that helps strategically grow complex brands on Amazon. As an Account Manager (internally referred to as Senior Brand Specialist), you will own and drive the strategic relationship with a portfolio of complex vendor accounts operating across multiple EU marketplaces. You will navigate the unique dynamics of each market while building unified, customer‑centric business plans that create value for both end customers and your vendor partners. You will own your vendors' annual Vendor Growth Plans (VGPs) and be a key contributor to Joint Business Planning (JBP), shaping the 3-year strategic direction alongside your vendors. You will translate performance insights into strategic priorities across four key areas: selection and product lifecycle management, supply‑chain and operational excellence, marketing and brand visibility, and commercial performance optimization. You will leverage advanced data analytics and generative AI tools to identify growth opportunities, inform business planning, and develop solutions that balance vendor goals with customer experience. In a fast‑evolving environment where data, tools, and customer expectations change rapidly, you will be expected to move with speed, embrace new technologies, and find creative solutions that require novel approaches not yet tested before. Working cross‑functionally with partner teams across Category Management, Supply Chain, Finance, and Marketing, you will lead initiatives that drive sustainable, long‑term growth.

Key job responsibilities

• Commercial Performance & Strategic Planning: Own and drive the growth strategy for a portfolio of complex Pan‑EU vendor accounts. Develop and own strategic, customer‑centric Vendor Growth Plans (VGPs) and contribute to Joint Business Planning (JBP), using data‑driven insights to set priorities and create solutions for both end customers and vendor partners.
• Availability & Operational Excellence: Lead Pan‑EU supply‑chain strategy, driving cost reduction, defect elimination, and operational improvements at scale across your portfolio.
• Marketing & Brand Visibility: Define and execute marketing strategies that drive traffic, conversion, and brand growth. Partner with Amazon Advertising and vendor teams to deliver measurable customer and business impact.
• Selection & Product Lifecycle: Drive strategic selection expansion and product lifecycle management. Identify market gaps, lead new product launches, and ensure the end‑customer experience meets the highest bar.
• Cross‑functional Leadership: Lead cross‑functional initiatives, collaborate with internal teams (Category Management, Supply Chain, Finance, Marketing), and translate insights into actionable recommendations that inform both short‑term actions and long‑term planning.
• People Development: Act as a mentor and coach to junior team members, supporting their growth and development within the team

A day in the life

Interested in how a day in life of a Brand Specialist looks like? Check out the following videos to gain more insight into the role and team.

1. Brand Specialists at Amazon - Jump Right In
2. Brand Specialists at Amazon. What do they do?

About the team

We're a diverse team of Brand Specialists spread across Europe, united by our mission to drive strategic growth for our vendors. While we collaborate virtually across borders, we maintain strong local connections.

Our culture combines professional excellence with genuine camaraderie. We thrive on knowledge sharing, celebrate successes together, and support each other's growth. Despite working on complex business challenges, we maintain a balanced and inclusive atmosphere where diverse perspectives are valued, and lasting connections are formed.

Join us in shaping the future of vendor partnerships at Amazon.

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent work experience
• Speak, write, and read fluently in English
• Experience working with and influencing senior level stakeholders
• Experience leading cross-functional projects and implementing strategic initiatives
• Experience in Retail, FMCG, or a client/vendor‑facing environment (sales, negotiation, etc.)
• Experience owning end-to-end account or business performance outcomes
• Advanced proficiency in Excel and data analysis tools

Preferred Qualifications

• Experience using generative AI tools to enhance workflows or decision‑making, with effective prompting and evaluation practices.
• Ability to make high‑quality decisions with speed, even when information is incomplete
• Demonstrated ability to respectfully challenge decisions and advocate for customers using data‑driven arguments
• Experience mentoring or developing junior team members
• Comfortable operating in ambiguity and bringing structure to complex, undefined problems
• Knowledge of another European language (preferably German, French, Italian or Spanish)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.