Usm Strategic Programs Manager

Satair; København; Hybrid; DKK 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Remote work options (2 days per week)

Employee discounts

On-site gym

Professional development opportunities

Job summary

Satair A/S is seeking a USM Strategic Programs Manager to drive profitable growth and shape sustainable aviation solutions. You will lead strategic initiatives, act as the voice of the customer, and build relationships across the global Airbus network.

As a senior stakeholder, you will plan and organize with USM entities, develop objectives, and deliver profitable programs while ensuring top-tier customer satisfaction. Travel will be required to engage with customers globally.

Qualifications

• Minimum 5–10 years of experience in airline, MRO, or USM groups.
• Proven track record of customer engagement and driving strategic initiatives.
• Strong analytical and presentation skills.
• Excellent command of written and spoken English.

Responsibilities

• Partner with internal teams and USM entities to identify and deliver profitable USM opportunities.
• Act as the Account Director and focal point for strategic initiatives across the USM program lifecycle.
• Maintain long-term relationships with customers and manage operations-related interactions and issue resolution.
• Bring airline and MRO maintenance thinking to support departments and ensure customer voice is heard.
• Ensure SLAs and spare part availability are aligned with supplier operations.

Skills

USM market knowledge

Customer engagement

Strategic thinking

Aviation industry knowledge

Job description

Job Description:

Are you a strategic thinker with a passion for aviation and an understanding of Used Serviceable Material (USM)? Join Satair as a USM Strategic Programs Manager to drive profitable growth and shape the future of sustainable aviation solutions. In this pivotal role, you will act as the voice of the customer, leading high-impact strategic initiatives and building long-lasting relationships across the global Airbus network.

What the job is …

As the USM Strategic Programs Manager, you will report to the HO ASCCU and be accountable for planning, organizing, and engaging with USM entities to evaluate and drive strategic projects for Satair. You will develop concrete objectives and account plans to ensure profitable growth and outstanding customer satisfaction for assigned strategic programs within Satair.

Your main responsibilities:

• Partner with internal teams and USM entities to identify, evaluate, and deliver new profitable USM business opportunities by leveraging organizational synergies.
• Act as the responsible Account Director and focal point for key strategic initiatives, managing opportunities throughout the entire USM program lifecycle.
• Maintain excellent, long-term relationships with existing and potential customers, managing operations-related interactions, complaints, and rapid issue resolution.
• Bring a strong airline and MRO maintenance philosophy to support departments, acting as the true voice of the customer.
• Ensure support organizations fulfill their obligations in accordance with SLAs, supplier operations, and spares availability.

Travel is required for this position to effectively engage with both internal and external customers.

How you will contribute to the team

We are looking for a highly customer-minded, diplomatic professional with strong business acumen and the ability to balance the varying interests of multiple stakeholders in an international context. You should bring a minimum of 5 to 10 years of experience working in an airline, MRO, or USM group, complemented by a proven track record of successful customer engagement and USM market knowledge in commercial aviation. Your excellent analytical skills will help you see the bigger picture and derive long-term strategic recommendations, while your outstanding presentation skills will enable you to build rapport across a complex network. A solid understanding of the aviation business—specifically regarding spares support, supply chain management, and maintenance obligations—is essential. You must also possess an excellent command of both written and spoken English

What does your next challenge look like?

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

About SATAIR

Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation.

With our global functional organisation spanning 12 sites and locations worldwide, and a team of over 2,000 people supporting a $3.9 billion turnover, you will be part of a truly global company that continues to grow year after year.

Welcome to the Satair family!

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely!

Here is a selection of some of the benefits we offer our employees in Copenhagen:

• Competitive salary
• Employee Stock Ownership Program
• Success sharing
• Health insurance
• Group accident insurance
• Employee discounts to local businesses
• On-site gym
• App-based health & wellbeing platform
• Amazing canteen at a subsided price
• Massage scheme
• Airbus Leadership University
• Large number of e-learning and training offers for personal and professional development
• Promotion of professional development (e.g. postgraduate studies, technician training)
• Possibility of mentoring
• Gain international experience
• Possibility to work remotely
• 4 care days
• Senior days
• Working from home policy (2 days remote per week)

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Satair A/S

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Programme & Project Management

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail] .