User Research Lead (m/f/d)

Ramboll; København; Hybrid; DKK 660,000 - 900,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work 2-3 days/week

Permanent employment

Germany ticket subsidy

Pension contribution

Job summary

Ramboll Tech is seeking a Lead User Researcher to scale our research practice and empower Product Owners with user-centered insights. You will connect user observations with data to influence product direction and sustainability goals.

You will lead research initiatives across a global professional services context, collaborating with designers, PO’s, and stakeholders to embed findings into product roadmaps and strategic decisions.

Qualifications

• Extensive experience as a Lead Researcher or similar role.
• Strong analytical and problem-solving skills.
• Empathetic and maintain composure with many stakeholders.
• Enjoy teamwork and supporting colleagues in learning from you.
• Fluent in English; German is a plus but not required.
• Bachelor’s or Master’s degree in a relevant subject.

Responsibilities

• Equip Product Owners with actionable insights to guide sustainable, user-centric product strategies.
• Connect user insights with internal knowledge and data to support product teams.
• Advocate for users to drive decisions across the product lifecycle.
• Collaborate with Designers, Product Owners and stakeholders to integrate findings.
• Conduct research with users in the professional services industry and understand project realities.

Skills

Lead Researcher

Analytical skills

Problem-solving

Empathy

Teamwork

English fluency

Education

Bachelor’s or Master’s degree

Job description

Job Description

We’re passionate about using technology to drive sustainability. You too?

Are you experienced in translating user insights, data, and knowledge into clear product decisions and direction? Are you motivated to scale research practices and enable Product Owners and teams to make confident, user-centred decisions? Are you a curious and collaborative leader who influences stakeholders and fosters a strong learning culture?

If this sounds like you, or you’re curious to learn more, then this role could be the perfect opportunity. Join our Ramboll Tech Team as our new Lead User Researcher (m/f/d) and work with us to close the gap to a sustainable future.

What does Ramboll Tech Do

Ramboll Tech accelerates innovation and digital transformation for the entire Ramboll group and directs all AI-related initiatives within the company. This includes collaborating with markets at Ramboll on their AI projects, as well as working on larger change processes within the corporation and developing proprietary AI products for Ramboll and our clients. Our team currently has over 300 employees from Denmark, Germany, the USA, and India. We are looking to quickly expand in key areas across Europe and the globe.

Your new role

As a Lead User Researcher, you will play a crucial role in scaling our research practice and enabling Product Owners to make informed, user-centered decisions. As a data-driven researcher, you will help connect user insights, internal knowledge, and data to support better product decisions across Ramboll Tech. Your work will directly shape our mission to become the leading Tech-Enabled Partner for Sustainable Change.

Your key responsibilities will be:

• You will equip Product Owners with actionable insights to guide sustainable, user-centric product strategies while defining and implementing research frameworks that align with business and sustainability goals.

• You will help connect user insights with internal knowledge and data to support product teams

• Advocating for users, you will ensure their needs drive decision-making across the product lifecycle.

• Collaborating closely with Designers, Product Owners and other stakeholders, you will integrate research findings into impactful solutions that shape our products and strategy.

• You will conduct research with users in the professional services industry, understanding the realities of project-based work such as billing ratios, client expectations, and delivery pressures.

• Supporting research in a truly global organization, navigating a Nordic-rooted culture with strong European presence alongside distinct US and APAC working styles.

We offer you ample freedom for your ideas to shape this role.

About you

• You bring extensive experience as a Lead Researcher or a similar role.
• You possess strong analytical and problem-solving skills.

• You are empathetic and maintain composure when dealing with many stakeholders and various expectations.

• You enjoy teamwork and support colleagues in learning from you.

• You are fluent in English. German language skills are a plus but not a must.
• Preferably you hold a Bachelor’s or Master’s degree in a relevant subject.
• Apply advanced and pragmatic research methods to generate deep user insights
• Develop scalable research processes that empower teams.
• Translate insights into clear recommendations that guide product development.
• Communicate findings effectively to align diverse stakeholders.
• Influence strategy & product roadmaps with evidence-based recommendations.
• Cultivate a culture of curiosity and continuous learning in research.

What we can offer you

• Commitment to your development
• Leaders guided by our Leadership Principles
• A culture that welcomes you as the unique person you are
• Inspiration from colleagues, clients, and projects
• The long-term thinking of a foundation-owned company
• Flexible working hours and locations
• Hybrid working: 2-3 days of mobile working per week
• Permanent employment, with part-time possibilities
• An extensively subsidised 'Germany ticket'
• Contribution to company pension scheme and occupational disability insurance

How we work as a team

Our team culture is crucial to us; that's why we take time daily to exchange ideas and discuss our work priorities. We support each other when facing challenges and foster a strong team spirit. We aim to learn and grow continuously from one another. We value diversity, and although we're not perfect, we regularly engage in open discussions about how we can improve in this area.

Our current hybrid work approach focuses on adapting to different needs, including increased flexibility that works best for teams and individuals, with as much autonomy as possible. We also meet up in person regularly, such as twice a year at our offsite or during team dinners.

What defines us: CURIOSITY, OPTIMISM, AMBITION, EMPATHY

Our team at Ramboll Tech is currently on a steep growth trajectory while maintaining a strong team culture.

1. We are curious about other people and their motivations; about new business models and technologies; about each other and the future.

1. We are optimistic, focusing on solutions rather than problems; we plan for success and are willing to take calculated risks instead of playing it safe.

1. We are ambitious, setting our own standards higher than others’ expectations, and we celebrate each other's successes.

1. We are empathetic, taking ourselves, others, and each other seriously without prejudgment, and we help each other and our clients, colleagues, and the world.

Ready to join us?

Work at the heart of sustainable change with Ramboll

Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow.

Equality, Diversity, and Inclusion

Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at [e-mail] with such requests.