Student Assistant for Nordic Support

Publicis Denmark A/S; København; On-site; DKK 165,000 - 220,000; Part time

Job summary

Deloitte Denmark in Copenhagen is seeking a Nordic Support student assistant to provide IT support to employees across the Nordics, handling diverse tasks from device setup to issue resolution.

The role offers flexible hours (approx. 12–15 per week) with two days weekly, and opportunities to influence responsibilities as skills grow. Proficiency in English and MS Office is essential.

Qualifications

• Positive, open-minded student with strong communication skills.
• Fluent in English, both written and spoken.
• Proficient in MS Office suite and able to learn new applications.

Responsibilities

• Provide IT support to employees across the Nordics by phone, email, and in person.
• Assist with setting up computers and installing software.
• Identify hardware/software issues and document processes for knowledge sharing.
• Support various technical tasks and help improve Deloitte systems.

Skills

MS Office

English proficiency

Customer service

Job description

• Weidekampsgade 6, 2300 København, Denmark" workplacedescription="
• Part-time
• Field of interest: Technology, Transformation & Data
• Level of hire: Student position

Company Description

With more than 2,700 employees, Deloitte is the largest audit and consultancy firm in Denmark. We tailor solutions across Audit, Tax, Financial Advisory Services, Enterprise Risk Services, Technology, and Transformations.

Do you have experience with customer service, and want to deliver high-level service to employees in a global company? Do you thrive in a dynamic environment with many different tasks and desire to work in an organization with many possibilities? Then you might be our new student assistant at Nordic Support.

Our Team

You will join the Nordic Support team which consists of 26 talents across the Nordics, and a broad collaboration with Deloitte's employees. Our Nordic Support team currently includes colleagues across Denmark, Sweden, Norway, Finland, and Iceland, and we have recently transformed from local support desks to a centralized entity to support our end-users across all the Nordic countries. This is a new and exciting journey that you will also be a part of. We offer support of processes across our Nordic offices and various business areas. This includes everything from digitization to communication, technology, and infrastructure as well as strategy, business development, program management, and project management.

Job Description

Exciting tasks awaits you

You will support our employees across the Nordic countries. Your position includes IT support and tasks of a diverse nature, such as:

• Optimization and strengthening of our Deloitte systems and applications
• Assist in setting up computers and installation of software
• Support the Nordic end-users by phone, e-mail, and physical inquiries in our office
• Identify and diagnose hardware and software issues
• Experience & develop documentation of processes and knowledge-sharing
• Work with technical issues

As a Nordic Support student assistant, you value professionalism and high-quality service, by ensuring that all Deloitte employees receive the best user experience every time. Depending on your skills and drive, there is a great opportunity to influence the content and responsibility of the position.

Your weekly working hours are approximately 12 to 15 hours. The distribution of working time can be agreed flexibly depending on your studies. The hours are typically distributed over 2 days a week.
An agreement is made regarding working hours, and we are of course flexible during exam periods. However, you will typically be part of the daily shift schedule between 16.00 and 20.00 on weekdays, and from 09:00-17:00 on the weekend.

Qualifications

We are looking for a positive, open-minded, and very structured student assistant who can work independently but also as a team player. Your tasks will require good communication skills. You master English on a high level both in writing and speech, as we work in an international organization.

Furthermore, you are someone who demonstrates the following:

• A broad knowledge of the MS Office suite.
• Quick learner who wants to be challenged, as Deloitte uses several internally developed special applications
• Curiosity and eagerness to learn and get to know the field of Nordic Support
• Fluent in English, both written and spoken, as we work in an international organization
• Have experience with user service, and used to working in and master many different applications and systems
• Are independent, service-minded, and solution-oriented, just as you can participate in interdisciplinary collaboration
• Seeks to work on personal development but also within the team

Our everyday lives are sometimes hectic, and we expect you to be helpful and ambitious, show initiative, flexibility, integrity, and a great sense of responsibility for the task ahead. In return, we can assure you, that you will be positively challenged in all your skillsets in a large, international company with a high professional standard, and an opportunity for development.

Even if you do not see yourself in all the bullets above, we still encourage you to apply if you believe your skills can make an impact on our team.

Additional Information

Do you want to be part of our team?

At Deloitte, we value different skills, perspectives, and experiences, as it enables us to effectively solve complex challenges for our clients. We encourage you to apply for the position if you believe your skills can contribute to our team´s success.

We encourage all candidates to apply for the position regardless of, e.g., age, gender (gender identity and gender expression), sexual orientation, religion, ethnicity, nationality, or disability.

By applying for this job, you will be assessed against the Deloitte Global Talent Standards. We have designed these standards to provide consistent and exceptional Deloitte employee experience globally.

In Deloitte, you will find passionate, caring people who are curious by nature and striving to evolve. We value our different skills, perspectives and experiences and foster an environment where innovative powers thrive. To us, success is the feeling that the work we are doing will outlast us. The impact we make is not about what we achieve as individuals, but how we enable those surrounding us to be their very best. From professional development to leadership opportunities, we empower our people to be extraordinary by playing to their strengths – because that is how we can make a difference.