Specialist, Digital Commerce Optimization

FashionUnited; København; On-site; DKK 40,000 - 60,000; Full time

Job summary

FashionUnited seeks a Specialist in Digital Commerce Optimization to enhance digital customer experiences for its global jewelry brand. In this collaborative role, you'll drive eCommerce performance through data-driven testing, collaborating with local and global teams.

Ideal candidates will have 1-3 years of experience and knowledge in analytics tools like Adobe Analytics and Monetate. Strong communication and stakeholder management skills are essential for influencing best practices and optimizing customer journeys.

Qualifications

• 1-3 years experience in eCommerce, digital optimization, or related fields.
• Basic knowledge of coding (HTML/CSS/JS).
• Ability to educate teams on testing and optimisation best practices.

Responsibilities

• Guide and influence stakeholders on testing best practices.
• Conduct deep analysis of customer journeys and optimize performance.
• Collaborate with UX teams to prioritize impactful changes.

Skills

eCommerce

data-driven testing

stakeholder management

communication skills

analytical mindset

collaboration

Tools

Monetate

Contentsquare

Adobe Analytics

Jira

Confluence

Job description

Specialist, Digital Commerce Optimization

Do you want to be part of shaping the future of digital customer experiences for the worlds biggest jewellery brand? Are you passionate about improving eCommerce performance and customer journeys through data-driven testing and optimisation? And do you thrive in a collaborative and diverse environment where ideas are valued and shared across teams? Then this role could be the perfect fit for you!

Your role in driving digital experience improvements at a global scale

The goal of this role is to facilitate the global-local hybrid testing roadmap, collaborating with local eCommerce markets and driving global test initiatives to enhance customer journeys and digital performance. Youll collaborate closely with various teams, including the eCom Experience and UX teams, to drive data-backed improvements to Pandora eCommerce. These incremental changes are key to our long-term growth. Youll play an instrumental role in not just driving these improvements but also in educating and influencing stakeholders across the organization.

Youll need to be confident in guiding, influencing, and educating stakeholders on best practices, sharing knowledge, and ensuring our testing efforts align with our strategic pillars. You will also support in building stronger processes and governance, ensuring smooth testing execution, and facilitating knowledge-sharing across markets.

Specifically, you will have the following responsibilities:

• Collaborating with global eCommerce teams and local markets to ensure testing initiatives align with both regional priorities and global strategies.
• Providing expert advice and insights on A/B testing and optimisation and tooling, ensuring teams understand the value of testing.
• Partnering with the UX team to ensure that site improvements are rooted in user insights and testing outcomes, helping to prioritize impactful changes.
• Conducting in-depth analysis of customer journeys, feature deep dives and post-test reports, using key tools like Adobe Analytics, Monetate, and Contentsquare to analyze performance, identify optimization opportunities, and provide actionable insights for both local and global teams.
• Sharing best practices and testing insights across markets, building a culture of continuous improvement.
• Driving process standardisation, ensuring efficient and consistent testing execution.
• Supporting with execution where required.

Your skills and competencies to succeed in this role

We are looking for a candidate who is passionate about eCommerce, data-driven testing, and customer experience optimisation. Additionally, you should have strong stakeholder management and communication skills. The ideal candidate will have an eye for detail, be highly organized and proactive in following up with stakeholders to drive impactful change.

We are looking for the following qualifications and experience:

• 1-3 years experience in eCommerce, digital optimization/analytics, or related fields
• Experience with Monetate, Contentsquare, Adobe Analytics, Jira & Confluence is a bonus!
• Basic knowledge of coding (HTML/CSS/JS)
• Strong communication skills, with the ability to influence and guide stakeholders at all levels
• An analytical mindset with a passion for turning data into actionable insights
• Strong collaboration skills, especially with UX, product, and eCommerce teams
• Ability to educate teams on testing and optimisation best practices and facilitate knowledge-sharing

Did we get your attention?

We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the role and would like to become a part of Pandoras future, please do not hesitate to apply! We are an international team, so please make sure to send us your application in English to be considered. We look forward to hearing from you!

You will be working out of our Head Office in Copenhagen V. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design, ensuring a professional and dynamic workspace.

Job Title: Specialist, Digital Commerce Optimization